If an employee punches incorrectly, you can visit the punch report under REPORTS and find the employee and click   Click to Unblock on the right column.  

You can review the responses to the punch alert (COVID) popup by loading the report under REPORTS. View Punch Alert Report

We’ve pushed an update to the iOS and Android app to allow the employee alert to show up. Read about it here   Here is how it will show: Here is how it will look when they click YES  

Visit MANAGE MY BUSINESS, MANAGE PUNCH ALERT   Add or edit an existing alert Enter the alert title, body and how you want the site to handle the response. You can change this action in future to ask any sort of questions and expected responses (ie. if you need to prompt them to take action […]

Employees who leave their shift for the day without punching out will be exited by the system. Meaning, their timecard will reflect the shift times indicated on their schedule when not punched out. If the employee clocks out before their scheduled end time, The earlier punch out time will be recorded.   The system looks […]

Hour alerting sends an email to managers and supervisors when an employee reaches a set number of hours worked. To do this: Go to MANAGE MY BUSINESS Go to SETUP TOTAL HOUR ALERTS To edit an existing alert, click EDIT. To add, click ADD Complete the form. The message body allows you to enter a […]

Unfortunately on our side, there isn’t anything we can do since it’s your mail system that is marking the email as junk. The only real solution is to put the domain @timewellscheduled.com into your safe senders list. This is an issue many sites have as email applications work to lower the amount of junk email you […]

There are 3 ways to schedule meals and breaks, based on what works for your business. Option 1 – Split Shifts If you want to schedule just meals, you could schedule 2 split shifts. Example, if someone is scheduled 9-5 and you want them to have a break from 12:30-1:00, you can schedule a 9-12:30 […]

If you have an employee who has an open schedule, you may or may not want to get alerted when they punch in. To manage this, go to Manage My Business » General » Manage My Schedule Settings and Time Card Settings Check or uncheck this option based on your preference.