When email first started, we could send a message ‘FROM’ any address we wanted. For example we could use [email protected] and for all intents and purposes, it seemed the message originated from Microsoft.

But as spam took off, mail servers had to find ways to block this. A simple method is to check whether the sending server is really owned by the domain. ie. does server A really host microsoft.com email? If not, it’s spam.

Since users will have email addresses from gmail, outlook, etc and we don’t manage those domains, we can’t send an email on their behalf. All we can use is OUR domain, @timewellscheduled.com

We will look at a future update where we can use our email and replies will go to the person who wrote the email.