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How to reset an employees late entries
To reset the number of late entries for an employee: Go to the employee’s profile and choose the scheduling tab. You can reset by clicking the desired Go...
How can employees take meals and breaks all at once
You may have employees who take their breaks and meals together. If you provide 2 15min breaks and 1 30min meal, employees may want to take a 60 minute ‘meal’ and combine them so they...
WE CAN NOT RETRIEVE YOUR GPS LOCATION
You will receive the message “WE CAN NOT RETRIEVE YOUR GPS LOCATION” when using geofencing and trying to punch. The app is NOT sending GPS information. This can be caused by In the app,...
My company has multiple instances, how can I switch between my different companies?
Within the app, there are 2 ways to change between instances: When you log in, there is a drop down list option Once you’re logged in, at the top there is a drop...
How do I assign employees to a department?
When you create a department, you can assign an employee by Go to the employee profile, DEPARTMENT tab and check off the new department Go to the department and click EDIT, click ASSIGN...
How do I allow/block employees from deleting approved availability?
To allow or block employees, Go to MANAGE MY BUSINESS Go to MANAGE SECURITY GROUPS Find ‘Delete My Availability when it is approved’ and check to ENABLE, uncheck to...
How to make SICK DAY – PAID export in payroll
By default, SICK DAY – PAID are not exported in payroll. If you would like to enable this Go to MANAGE MY BUSINESS Go to MANAGE ABSENCE REQUEST TYPES Find SICK DAY – PAID and click EDIT...
Overnight Timebands
To create an overnight timeband, first you’ll need to choose the following options in Manage My Business » General » Manage My Payroll, Shifts and Labor Rules and the Shifts tab Then...
Why have my scanned fingerprints disappeared when an employee is set back to ACTIVE status?
For privacy, when an employee is changed from ACTIVE to another status, we delete their fingerprint information. Although the information is not identifiable, it’s better to delete the...
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