When reviewing statutory holiday qualification, you may see a red warning:

“No Scheduled Shift”

This message appears when the system cannot confirm a valid scheduled shift before or after the holiday – which is required in many provinces and states to qualify for statutory holiday pay.

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Why this matters

In many regions, employees must work their scheduled shift immediately before and/or after the holiday to qualify.

If the system cannot verify a valid scheduled shift, the employee may not qualify for statutory holiday pay, and the warning will appear.

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What “No Scheduled Shift” means

There are three common reasons you may see this warning:

1. Shift was an open schedule – “No Scheduled Shift – Open Schedule”

The employee was not assigned a specific shift, and instead worked under an open schedule.

• • Open schedules do not count as a defined shift
  • The system cannot confirm a scheduled start/end time
  • This results in the warning

2. Shift was manually added – “No Scheduled Shift – Manual Entry”

The shift was added after the fact (e.g., via a time card manual entry), rather than being scheduled in advance.

• • The system only evaluates scheduled shifts
  • Manually added time does not qualify as a scheduled shift
  • This results in the warning

3. No shift exists before/after the holiday – “No Scheduled Shift – No Shift Found”

There is no shift at all scheduled for the required day before or after the holiday.

• • The employee simply was not scheduled
  • The system cannot verify eligibility
  • This results in the warning

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What should you do?

When you see this warning:

• • Review the employee’s schedule for the days before and after the holiday
  • Confirm whether a proper scheduled shift exists
  • Ensure schedules are created in advance, not after the fact