How Can We Help?
- How Employees Request a Partial Absence
- How To Record a Partial Absence / Link to a Shift
- Why an Employee Can’t Request An Absence
- How do see how many absences an employee has taken?
- How do I allow managers to add SICK PAID absences?
- Control When Employees Can Submit Absence/Availability Requests
- How to approve absence requests
- Absence recording and split shift
- Where did my punch buttons go? They are missing!
- How do I manage remote employee’s punches?
- How do I restrict a select group of employees from punching in and out at a specific location
- Setting up geofencing
- My cookies are not being saved and the buttons disappear
- How Do I Restrict Punch Buttons On My Device Without IP Blocking
- How do restrict access in the app when I use COOKIES access restrictions?
- [VIDEO] Restore missing punch in/out buttons
- How does alerting work with roles?
- Alert – Accessing a page that is restricted
- How do I control the time IMPORTANT DATES alerts go out?
- I get too many alerts – how can I manage them?
- Missed meal/break alerting – how to enable
- How to turn on/off/setup alerts
- How to alert on important dates
- Do alerts get sent when an employee updates their ABOUT ME?
- My app says I need to run an update, but I can’t. Why?
- What do the punch app connection icons mean?
- I just added an employee, and they can’t use the punch app, why?
- Turn ON/OFF facial recognition
- WE CAN NOT RETRIEVE YOUR GPS LOCATION
- What is an administrator password and why do I need it?
- How do I enable taking photos
- How do I enable GPS/Geofencing
- Why an Employee Can’t Request An Availability
- Setting Recurring Availability
- How to copy availability
- Control When Employees Can Submit Absence/Availability Requests
- How do I remove the ability for employees to add any availability?
- How do I restrict/block absences/availability request for employees?
- Auto approve requests for availability
- How do I allow/block employees from deleting approved availability?
- How to setup biometrics for the first time
- Why have my scanned fingerprints disappeared when an employee is set back to ACTIVE status?
- Upgrade to biometrics
- Purchase Biometric scanner (Finger scanner)
- How To Install your biometric device
- Biometric scanner - Firefox work around
- How to clean your Fingerprint Reader device
- Force employees to access using biometrics
- How can I tell where an employee completed the COVID check?
- UPDATE on New COVID Screen Requirement
- How do I capture employee temperatures?
- What happens if my employee accidentally clicks YES to the COVID question?
- How do I check the punch alert (COVID) tracking report?
- How to prompt employees when punching in – iOS/Android (COVID-19)
- How to prompt employees when punching in
- How Do I Manage Departments
- We aren’t open Sundays (or another day of the week), how can I block that off?
- How do I assign employees to a department?
- Why can't I delete a department?
- Restrict/Block Punching Location By Department
- Show/Hide Department on Schedule page
- Set up grace periods
- Set the default length for meals/breaks
- Assigning Time to Shift Tasks
- How do I add/update employee payroll types?
- How to set an employee’s password
- How to set an employee as a manager/supervisor
- Why Deleted Employees Still Appear on the Schedule
- How do I upload an employees picture?
- How do I manage employees?
- How do I setup a salaried employee?
- Startup Guide - Employees
- Training - As an employee how do I mark a training/onboarding item reviewed?
- What do I do if I forget my password?
- Employee App – How to install
- Check your schedule
- How do I update my personal information?
- Where can I get my pay stubs or tax related information?
- Employee App – How to add my availability
- How do I export my schedule to excel
- How to set an employee’s password
- How to set an employee as a manager/supervisor
- How do I change a schedule in the past?
- How to grant employees access to see their time sheet reports
- Startup Guide – Managers
- How do I upload an employees picture?
- How to approve absence requests
- How do I change the display name of employees on the schedule, time cards and reports?
- How do we keep your data secure and secure?
- How to manage important dates
- How do I enable GPS/Geofencing on a desktop
- How to report on important dates
- Enabling Daylight Savings Time controls
- What is the TimeWellScheduled employee app?
- How to grant managers & supervisors permission to manage access restrictions
- When can I review and approve time cards?
- EXCITING NEW DESIGN FOR TIMEWELLSCHEDULED APP - HOW TO INSTALL
- Adding Drag and Drop Shifts
- How to include absences (sick day paid) into stat calculations
- Change /Edit your Payroll provider
- Auto approve requests for availability
- How To Check Past Messages?
- How can I let managers approve absences during black out periods?
- HR Suite - Add Notes Using Message Templates
- Training - How do I assign an individual item to an employee?
- Onboarding - What Is It
- Onboarding – How to Manage Applicants and Send Applicant Files
- Onboarding – How Employees Complete Their Files
- Onboarding – How To Set Up
- Onboarding - How to Set Up Manatal Integration
- How to Allow Employees to Upload to Their Library Folder
- How to archive/mark read all my messages
- How can I show/hide when a message has been read?
- Message all employees who work today
- Message Drafts
- Who can employees message?
- Send queue for messages
- How do I enable or restrict employees from messaging each other?
- How do I check messages sent to other employees?
- QB Online – Transfer Time Cards
- QB Online – Initial Configuration
- How do I set hourly/salaried rates for employees?
- eNETEmployer – Export employee list from eNETEmployer into TimeWellScheduled
- PayDirt Payroll Pro – Transfer Time Cards
- PayDirt Payroll Pro – Initial Configuration
- Easypay – How to export your TimeWellScheduled employee list to Easypay
- EasyPay – Export employee list from EasyPay into TimeWellScheduled
- Correcting a Missed/Forgotten Clock In
- Prompting Employees to Pick Their Department On Open Schedules
- How do I change the schedule for an employee who has already punched in?
- How do I enable automatic punching with barcode scanning?
- How can I check the punch logs?
- How do I show/hide the BREAK/MEAL buttons?
- Make your punch station JUST a punch station
- How can employees take meals and breaks all at once
- Employee Management Timesheet Reports
- How can I get a report of all the status changes employees have had?
- How can I check if an employee is over or under a specific hour amount?
- How do I see a history of all punches and the messages employees saw?
- How do I see a history of all actions/audit trail?
- Is there a report that shows who has been automatically exited by the system?
- How to see run a detailed employee report
- How do I change the date when an automated push report is sent?
- How do I show employees roles on the schedule screen?
- How Do I Manage Roles
- How do the STAT role premiums work?
- “The employee previously worked in the role ‘xxx’. Please assign a new role.” message
- Colour coding on organizational chart
- How to change an employees primary role
- Adding and Viewing Role Shift Premiums
- How to Assign Shift Premiums to Employees
- How Competencies Work in Scheduling
- Assigning Time to Shift Tasks
- Open Shifts – How to Create
- Open Shifts – How to Assign / Take as an Employee
- How do I show employees roles on the schedule screen?
- How do I remove the validation that is done when I publish a schedule?
- How do I export my schedule to excel
- How do I change the employee display name?
- How do I allow managers to add SICK PAID absences?
- Why does my session time out?
- How do I block employees from changing their personal information in ABOUT ME?
- Why do I see the message “Unable to load the scheduling screen, you are not set to supervisor for any departments”
- Security Groups – What are they and how to view and change them
- How To Allow Managers to approve their own absence, availability or time cards.
- How do I let managers/supervisors see emergency contact information?
- How do I give managers access to emergency contact information?
- Changing Time Cards After Approving the Holiday/Stat Report
- Stat Hours Worked vs Stat Hours Earned
- We do not pay OT for the stat worked, how do I ensure the hours stay in RT?
- How do I edit stat hours earned in bulk?
- Why is my stat pay calculation not showing vacation days?
- Statutory Holiday Reports
- Managing Statutory Holidays
- Why Are Paid Hours Calculated the Way They Are?
- Viewing Time Card History
- Correcting a Missed/Forgotten Clock In
- Changing Time Cards After Approving the Holiday/Stat Report
- Add My Time Card with Assets
- How do I split a shift after the employee has worked the day
- How do I change the department or role an employee worked in AFTER their shift.
- How do I change the employee display name?
- How to allow employees to see the WHO’S WORKING page?
- Send Messages to Employees/Emergency Contact
- Show ABSENCES and SHIFTS on the WHO’S WORKING board
- How to show competencies on the Schedule and Who’s Working screen
- My employee says they can't clock in - what happened?
- Changing BREAK and MEALS
- How Managers Can Clock In Employees