Type a question to search support articles
Getting Started
Start Here… Everything you need to start using TimeWellScheduled.
Knowledge Base
Help articles and FAQs in one place.
I have a question
Can’t find an answer in our Knowledge Base or FAQ?
READ ABOUT OUR LATEST UPDATES AND BLOG POSTS
Latest Articles
How do I assign employees to a department?
When you create a department, you can assign an employee by Go to the employee profile, DEPARTMENT tab and check off the new department Go to the department and click EDIT, click ASSIGN...
How do I allow/block employees from deleting approved availability?
To allow or block employees, Go to MANAGE MY BUSINESS Go to MANAGE SECURITY GROUPS Find ‘Delete My Availability when it is approved’ and check to ENABLE, uncheck to...
How to make SICK DAY – PAID export in payroll
By default, SICK DAY – PAID are not exported in payroll. If you would like to enable this Go to MANAGE MY BUSINESS Go to MANAGE ABSENCE REQUEST TYPES Find SICK DAY – PAID and click EDIT...
Overnight Timebands
To create an overnight timeband, first you’ll need to choose the following options in Manage My Business » General » Manage My Payroll, Shifts and Labor Rules and the Shifts tab Then...
Why have my scanned fingerprints disappeared when an employee is set back to ACTIVE status?
For privacy, when an employee is changed from ACTIVE to another status, we delete their fingerprint information. Although the information is not identifiable, it’s better to delete the...
What is an administrator password and why do I need it?
When you enter the settings of the application (pressing the i icon), you will see this message: The password to manage the SETTINGS for this application is currently blank. The following screens...
Manage availability blackout periods
To manage black out periods for availability follow these steps: Go to MANAGE MY BUSINESS, MANAGE AVAILABILITY BLACKOUT PERIODS Click ADD Enter a name, start date and end date...
Push Notifications to the Employee App
Push notifications are automatically sent to your phone once you’ve installed the app and signed in. All the communications you received by email will now alert. You will know you have new...
My employees are not receiving emails
With the launch of the employee app, some employees are choosing to only receive alerts in the app. To check Open the employees profile (EMPLOYEES, find the employee. click EDIT) Go to the ALERTS...
Looking for your own Time and Attendance, Scheduling and Payroll solution
Get Started
The Most Common Questions
TimeWellScheduled App
