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Why have my scanned fingerprints disappeared when an employee is set back to ACTIVE status?
For privacy, when an employee is changed from ACTIVE to another status, we delete their fingerprint information. Although the information is not identifiable, it’s better to delete the...
What is an administrator password and why do I need it?
When you enter the settings of the application (pressing the i icon), you will see this message: The password to manage the SETTINGS for this application is currently blank. The following screens...
Manage availability blackout periods
To manage black out periods for availability follow these steps: Go to MANAGE MY BUSINESS, MANAGE AVAILABILITY BLACKOUT PERIODS Click ADD Enter a name, start date and end date...
Push Notifications to the Employee App
Push notifications are automatically sent to your phone once you’ve installed the app and signed in. All the communications you received by email will now alert. You will know you have new...
My employees are not receiving emails
With the launch of the employee app, some employees are choosing to only receive alerts in the app. To check Open the employees profile (EMPLOYEES, find the employee. click EDIT) Go to the ALERTS...
Why do I have time cards that are approved automatically even if I didn’t approve them?
Time cards are approved based on your grace periods. Grace periods tell the system how many minutes before and after the scheduled time do you want to generate an exception and be alerted. Read this...
Setup specific employees who OT
If you have specific employees who are paid OT differently than your company (ex. you pay OT after 88hrs every 2 weeks but have a employees who are paid when they reach 44hrs weekly), you can set...
Setup specific employees who work on weekends to be paid OT
If you have specific employees who work on weekends and must be paid OT, you can set this up following these steps (NOTE – you can set this globally under Manage My Payroll, Shifts and Labor...
My employee says they can’t clock in – what happened?
You may have employees telling you they can’t clock in. “The site said I couldn’t punch” “It just wouldn’t let me in” In many cases, the employee...
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