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Getting Started
Start Here… Everything you need to start using TimeWellScheduled.
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Frequently Asked Questions
Frequently Asked questions in one place. Perfect for all those repeated emails you get.
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Absence
(8)
[VIDEO] Absence Request
Add/approve timecards for employees who do not show up
How do Absence Requests work?
Manage Absence Request Types
Approving time cards – Absence reason select box
Amend if timecard was marked by accident as absence
Employees – Request time off
[VIDEO] Absence Management
Alerts
(14)
Alerting Employees Before Their Schedule Start
Turn off late meal/break alerts
Alert owner or managers when an employee is late
Turning on weekly schedule email reminders to staff
Activate SMS messaging
Alerting when an employee has an open schedule
How to alert on important dates
Whenever someone sends a message through TimeWellScheduled it goes directly to the recipient’s junk folder. How can this be fixed?
App
(7)
How to install the Android app
Mobile App: iOS – Download and Install
Mobile App Startup Guide: iOS
Local cache of users couldn’t validate your punch.Try again later. iOS app error.
How do restrict access in the app when I use COOKIES access restrictions?
How to upgrade to the latest version of the TimeWellScheduled app
How to install the iOS app
Availability
(2)
[VIDEO] Manage Competency Requirements
[VIDEO] Manage Coverage Requirements
Biometrics
(13)
Log In Using Biometrics
Supported Punch in methods
Biometric device doesn’t scan my finger
Fingerprints not recognized
Force employees to access using biometrics
How to clean your device
Biometric scanner – Firefox work around
IE11 And Slow Response Times
Browsers
(1)
Printing issue with Chrome/Update Chrome
Dashboard
(2)
Links panel on Dashboard
Add a Video to Dashboard News
Departments
(5)
Show/Hide Department on Schedule page
Restricting access by Department
[VIDEO] Manage My Department
Set up grace periods
Set the default length for meals/breaks
Did You Know
(10)
Firewall Exclusion/Whitelisting
Date/Time Picker how-to [Video]
Add a Video to Dashboard News
Change Time Clock
Schedule breaks and meal times
Timecard History
View my Schedule – Hours totals
Messages and copy/paste from word
Employees
(11)
[VIDEO] Manage User Defined Fields
[VIDEO] Manage Competencies
[VIDEO] Manage Employees
Mark an employee inactive
When the system auto-clocks an employee out, what logic does it use?
Clearing Form Fields On TimeWellScheduled Login
How To Link Employees Between Instances
View my Schedule – Hours totals
Errors
(1)
Local cache of users couldn’t validate your punch.Try again later. iOS app error.
General
(16)
Bookmark Your Company’s TimeWellScheduled Access Portal
[VIDEO] Manage Reason Codes
[VIDEO] About Me
[VIDEO] Dashboard Features
[VIDEO] Manage Company Profile
Launch TimeWellScheduled from AI thin client
Restore missing button images
Print your schedule
Getting Started
(2)
Getting Started
Links panel on Dashboard
How-To
(11)
How Do I Manage Who Can Add/Receive Vital Signs
Add a Video to Dashboard News
How to alert on important dates
Printing issue with Chrome/Update Chrome
Change Time Clock
Schedule breaks and meal times
Update to vacation reports
Approving time cards – Absence reason select box
iOs
(3)
Mobile App: iOS – Download and Install
Mobile App Startup Guide: iOS
Local cache of users couldn’t validate your punch.Try again later. iOS app error.
Messages
(9)
I receive only some messages by email
Messages and copy/paste from word
Message Templates
Whenever someone sends a message through TimeWellScheduled it goes directly to the recipient’s junk folder. How can this be fixed?
How To Use a Message Template
How to Send a Message
Manage Dashboard News
How to read your messages [VIDEO]
Offline Mode
(4)
Periodic internet connection verification and data synchronization
How to know when there is a service interruption
Offline Mode Setup
Offline mode refreshing too often
Payroll
(12)
Transfer TimeCards to PAYweb
Transfer TimeCards to EasyPay
Transfer TimeCards to Sage Peachtree
Transfer TimeCards to Quickbooks
[VIDEO] Export to EasyPay
Desjardin – company number not matching
Check your ADP Company Code
Error importing Easypay with “NOT CONVERTED – record length is too short
Printing
(3)
Printing in TimeWellScheduled
Printing errors – Allow pop-ups
Remove Header/Footer when printing
Punching
(12)
Block employees from punching in from home
Setting up your Barcode Scanner
Employees – Clock/Punch In Summary
Restore missing punch in/out buttons
Why are my employees getting automatically punched out?
Clearing Form Fields On TimeWellScheduled Login
Punching in early
IE11 And Slow Response Times
Reports
(6)
Exclude paid meals/breaks from overtime calculations.
Daily Vital Signs – Select/Deselect all
Stat Holiday Reports
Partial weeks hours report
Print TimeWellScheduled reports from an AI/AMS/Citrix session
Weekly late report
Restricting Access
(1)
Setting up Access Restrictions
Roles
(3)
[VIDEO] Manage Roles
Roles – What are they and how to set them up
Secondary Notifications
Scheduling
(42)
Scheduling sorting
Shift or department based rules
Competency panel
Labour rule settings
Lunch time different for some employees
Sort Schedule by Start time
Updated Validation Button
Override a Shifts Meal/Lunch Break Length
Security
(5)
Firewall Exclusion/Whitelisting
Restrict administrators access to specific departments
Allow managers or supervisors to add/change schedules, timecards and absences
Security Groups – Grant access to manage schedules but restrict access to timecards
Unsuccessful login attempt emails
Security Groups
(5)
How Do I Manage Who Can Add/Receive Vital Signs
Approving time cards – Absence reason select box
[VIDEO] Manage Security Groups
Allow emoployees to view Daily Vital Signs panel on the Dashboard via Security Groups
How Do I Manage Who Can Add News?
Service Issues
(1)
If you’re using our barcode system to generate codes, it is temporarily offline. From the vendor we use.
Setup
(1)
Links panel on Dashboard
Shifts
(5)
Punching in early
Edit or delete a shift.
[VIDEO] Manage Shifts
Shift Swapping
When the system auto-clocks an employee out, what logic does it use?
Startup
(5)
Firewall Exclusion/Whitelisting
Links panel on Dashboard
Startup Guide
Startup Guide – Employees
Mobile App Startup Guide: iOS
Statutory Holidays
(2)
Managing Statutory Holidays
Stat Holiday Reports
Timecards
(22)
[VIDEO] Timecard Setup/Features
Timecard History
Approve your timecards
Approving time cards – Absence reason select box
Add/approve timecards for employees who do not show up
Employee has been exited by the system
Add timecards manually
Match paid and actual time on auto approved timecards
Videos
(30)
[VIDEO] Export to EasyPay
[VIDEO] Manage My Department
[VIDEO] Dashboard Features
[VIDEO] Manage Employee Status
[VIDEO] Absence Request
[VIDEO] Manage Competencies
[VIDEO] Absence Management
How to read your messages [VIDEO]