Unable to add shift – “No shift setup” or “max shift length”

When adding a shift, you may receive this message:

There is no shift setup for that length of time, please add a shift or change the times.
orThe maximum allowed scheduled time for this department is  12 hours , this schedule exceeds that.

This happens when there is no shift defined for the scheduled length. For example, if you’re trying to add a shift from 9am-11:30am (2.5hrs), you may not have set this up to tell the system how many break/meals are allowed.

To fix this you need to check 2 things:

SHIFTS

1. Go to MANAGE MY BUSINESS
2. Go to SHIFTS
3. Make sure the shift length you need is defined

DEPARTMENTS

1. Go to MANAGE MY BUSINESS
2. Go to MANAGE MY DEPARTMENTS
3. For the department you are trying to add a shift for, click EDIT
4. Set the “Maximum shift time” to the new shift length