Why an Employee Can’t Request An Availability
If an employee reports that they’re unable to request an availability for a period you would expect they could, there are two possible reasons.
2. Availability Requests Blocked When Schedule Is Published
By default, the system blocks new availability requests once the schedule has been published. This setting prevents employees from entering availability after their schedule is finalized.
To allow availability requests after the schedule has been published, follow these steps:
- Go to MANAGE MY BUSINESS
- Go to GENERAL SETTINGS
- Go to the AVAILABILITY tab
- Check off this option
2. Department Restriction on Future Availability
Each department can be configured to limit how far in advance (or how close to the current date) employees can request availability.
For example, if this is set to 14 days, employees won’t be able to request any availability within the next 14 days.
To change this restriction, follow these steps:
- Go to MANAGE MY BUSINESS
- Go to MANAGE MY DEPARTMENTS
- Find he department, click EDIT
- Change this setting to ANYTIME or pick a shorter day range
