If you see this message it means the app can not connect to our server. It could be due to
- your internet connection
FIX – check your service provider, network, etc
- you did not enter the correct company ID
FIX – follow step 5 here from https://support.timewellscheduled.com/article/how-to-install-the-tws-app
- our server
FIX – check the status here status.timewellscheduled.com
The punches will be queued and when a connection is restored, the punches will be pushed.