Why an Employee Can’t Request An Absence
If an employee reports that they’re unable to request an absence for a period you would expect they could, there are two possible reasons.
1. Absence Requests Blocked When Schedule Is Published
By default, the system blocks new absence requests once the schedule has been published. This setting prevents employees from requesting time off after their schedule is finalized.
To allow absence requests after the schedule has been published, follow these steps:
- Go to MANAGE MY BUSINESS
- Go to GENERAL SETTINGS
- Go to the ABSENCE tab
- Check off this option
2. Department Restriction on Future Absences
Each department can be configured to limit how far in advance (or how close to the current date) employees can request time off.
For example, if this is set to 14 days, employees won’t be able to request any absences within the next 14 days.
To change this restriction, follow these steps:
- Go to MANAGE MY BUSINESS
- Go to MANAGE MY DEPARTMENTS
- Find he department, click EDIT
- Change this setting to ANYTIME or pick a shorter day range
