If you or a team member stops receiving email, check each of these steps to determine the issue:

  1. Have the user check their spam/junk folder.
  2. Check the alert status for the employees – read this article.
  3. Our mail service may block emails due to past sending issues.
     
    If you think an email has been incorrectly blocked

    1. Go to MANAGE MY BUSINESS
    2. Go to CHECK IF AN EMAIL IS BLOCKED
    3. Enter the email and click VALIDATE
    4.  

    5. If the email is NOT blocked (which means it was delivered), it will show this
    6.  

    7. If the email IS blocked, it will show this, and you can unblock it