First check the alert status for the employees – read this article.
We use a third party tool to send emails (sendgrid.com). We do this to ensure our reputation and we don’t have our mail server blacklisted. If this were to happen, ALL emails could be blocked and not received. Read more here – https://en.wikipedia.org/wiki/Blacklist_%28computing%29#Email
Sendgrid works in several ways to ensure we don’t have issues. Some common reasons why emails are blocked and sendgrid will stop sending all future emails
- If an employee marks our email as SPAM
- If the email address is not valid
If you think an email has been blocked, go to MANAGE MY BUSINESS, CHECK IF AN EMAIL IS BLOCKED.
Enter the email and if it’s blocked, you can unblock it.