Your TimeWellScheduled session stays active as long as you are interacting with the site -such as moving between pages or refreshing a page.

Each time a page loads, a session timer starts running in the background. If there is no activity for a set period of time, the system will automatically log you out.

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Session timeout rules

Standard timeout (15 minutes)

In most cases, users will be logged out after 15 minutes of inactivity.

This applies to:

• Employees
• Supervisors, managers, or administrators not on a registered device
• Any session that does not meet the extended timeout conditions below

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Extended timeout (30 minutes)

Supervisors, managers, and administrators may receive a longer session time of up to 30 minutes, only if they are logged in from a registered device.

A registered device is one that is recognized through:

• Access restrictions using an approved IP address, or
• A trusted browser cookie

If these conditions are met, the session will remain active for up to 30 minutes of inactivity.

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What resets the timer?

The session timer resets when you:

• Move between pages
• Refresh a page
• Perform actions such as saving or submitting changes

Simply leaving a page open without interaction will not keep the session active.

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Why this cannot be disabled

Session timeouts are a required security measure and cannot be removed or extended beyond these limits.

TimeWellScheduled contains confidential employee and business data. If a user walks away from an open session, their access level could be misused. Automatic timeouts help ensure accounts are not left accessible to others.