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Where did my punch buttons go? They are missing!

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If your punch buttons are missing, follow these steps to determine the issue:

Wrong URL – Employee Portal

If you’re going to the employee portal, punch buttons will never show.

 

To fix this, load the punch URL. You can find this under

  1. Go to MANGE MY BUSINESS
  2. Go to GENERAL SETTINGS
  3. Go to PUNCH CLOCK SETUP tab
  4. You will see it at the bottom, it will look something like https://my.timewellscheduled.com/default.asp?company=ABCDEFGH

Access Restrictions – IP Blocking

If you are using IP blocking, this could mean your ISP has changed your IP address.
Follow these steps to add the new IP address.

Access Restrictions – Cookie Blocking

If you are using COOKIE blocking, this could means your computer’s cache has been cleared or all cookies deleted.
Follow these steps to add a new cookie

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