** NOTE, make sure you have your access restrictions  setup to use COOKIE based blocking. If you use IP blocking, this will not work.


Follow these steps to setup your iOS or Android device with access restrictions:

  1. Log into your portal and remove all IP or cookie based restrictions
  2. On your mobile device, go to SETTINGS
  3. Find the TWS Connect application
  4. The bottom setting is ‘Admin Password’ – in here enter a password of any administrators on the site.


** NOTE – do not confuse this with the “App Password” above it, this is the password that locks the settings so employees don’t change the settings