Follow these steps and if they still don’t work, send an email to [email protected]

1. Is the device plugged in?
   NO, then plug it in
2. Does the device have a light blue glow to it?
   NO, then the device isn’t plugged in or is physically broken.
3. Does the device turn red when you place your finger on it?
   NO, then the device isn’t plugged in or is physically broken.
   
4. When you load your landing page, do you see a fingerprint on it?
   NO, then you haven’t enabled biometrics, follow these steps
   https://support.timewellscheduled.com/article/how-do-i-setup-my-punch-options/
   
5. Do you see any popup messages, about warnings, etc?
   YES, then you need to complete the setup