Follow these steps and if they still don’t work, send an email to [email protected]
- Is the device plugged in?
NO, then plug it in - Does the device have a light blue glow to it?
NO, then the device isn’t plugged in or is physically broken. - Does the device turn red when you place your finger on it?
NO, then the device isn’t plugged in or is physically broken.
- When you load your landing page, do you see a fingerprint like this
NO, then java was not setup correctly or is blocked
- Do you see any popup messages, about warnings, etc?
YES, then you need to complete the setup
If you tried all these, please email us for help