Knowledge Base
Absence(18)
- Employees – Request time off
- How to make SICK DAY – PAID export in payroll
- [VIDEO] Absence Management
- [VIDEO] Absence Request
- Add/approve timecards for employees who do not show up
- How do Absence Requests work?
- Manage Absence Request Types
- Approving time cards – Absence reason select box
- How do I allow absences/availability when a schedule is published?
- Allow employees to see other employees absences
- Paid and Unpaid Sick Days
Alerts(21)
- Upcoming Schedule Emailed to You
- How to prompt employees when punching in – iOS/Android (COVID-19)
- Security email alert sent to administrators
- What happens if my employee accidentally clicks YES to the COVID question?
- Alerting Employees Before Their Schedule Start
- How do I check the punch alert (COVID) tracking report?
- Turn off late meal/break alerts
- Setting up geofencing
- Alert owner or managers when an employee is late
- Turning on weekly schedule email reminders to staff
- Activate SMS messaging
App – Punch Clock(9)
- How to install the punch app
- How Do I Restrict Punch Buttons On My Device Without IP Blocking
- Facial Recognition
- Your punch has been queued
- What does the error “You are not connected to the server and we could not validate your credentials. Please fix this and try again.” mean?
- How do I enable GPS/Geofencing
- How do I enable taking photos
- What is an administrator password and why do I need it?
- How do restrict access in the app when I use COOKIES access restrictions?
Availability(6)
- How do I allow absences/availability when a schedule is published?
- How to add availability
- How does availability and scheduling work together?
- How can employees delete their absences/availability?
- Manage availability blackout periods
- How do I allow/block employees from deleting approved availability?
Biometrics(10)
- Set and remove the biometric requirement for an employee to punch in
- Enroll Employees Using Biometrics
- Log In Using Biometrics
- Biometric device doesn’t scan my finger
- Force employees to access using biometrics
- How to clean your Fingerprint Reader device
- Why have my scanned fingerprints disappeared when an employee is set back to ACTIVE status?
- How To Install your biometric device
- Purchase Biometric scanner (Finger scanner)
- Upgrade to biometrics
COVID(8)
- How do I capture employee temperatures?
- How to prompt employees when punching in (COVID-19)
- How to prompt employees when punching in – iOS/Android (COVID-19)
- How do I check the punch alert (COVID) tracking report?
- What happens if my employee accidentally clicks YES to the COVID question?
- UPDATE on New COVID Screen Requirement
- How can I tell where an employee completed the COVID check?
- COVID check via the employee app
Did You Know(8)
Employees(21)
- How to allow specific employees to see other employee schedules
- Why can I only add an employee to 1 department even though I’m an administrator?
- How Do I Add Custom Employee Info?
- Easily send Employee Welcome Emails
- How can I add my own message on the welcome email to employees?
- I’m an employee, can you send me my information?
- Check your schedule
- How can I find an employee’s last day scheduled or paid?
- [VIDEO] Manage Employee Status
- Can I sync my schedule with Google or Apple Calendar?
- [VIDEO] Manage User Defined Fields
General(22)
- Managing Statutory Holidays
- Firewall Exclusion/Whitelisting
- [VIDEO] Date/Time Picker how-to
- Change Time Clock
- Supported Punch in methods
- Setting up Access Restrictions
- TimeWellScheduled URL link expires even if I have it in my favorites bookmarked
- Why does the site time me out?
- Local weather
- How do I Export My Employee List
- Print TimeWellScheduled reports from an AI/AMS/Citrix session at a Canadian Tire Store
How-To(18)
- Approving time cards – Absence reason select box
- Employee Total Hour Alerting
- How to add availability
- Why can I only add an employee to 1 department even though I’m an administrator?
- Schedule History/Audit Trail
- How can I let managers approve absences during black out periods?
- [VIDEO] Date/Time Picker how-to
- How To Check Past Messages?
- How do my staff set availability if they can only work Monday to Friday?
- Importing employees via csv
- How Do I Manage Who Can Add News?
HR Modules(10)
- How Do I Manage Training Groups
- How Do I See Who Is Due For Training?
- What Do Employees See And How Do They Review?
- How Do I Manage Files For Training Items
- How Do I Manage Training Items
- What Are the TimeWellScheduled HR Modules?
- How do I add employee assets
- Public and private notes on schedules
- How do I add employee notes
- How do I add employee files
Messages(13)
- How do I attach a file or image to a message?
- How To Check Past Messages?
- How do I undelete messages I’ve deleted
- [VIDEO] How to read your messages
- [VIDEO] Messages Features
- I receive only some messages by email
- Messages and copy/paste from word
- Create Message Templates
- Whenever someone sends a message through TimeWellScheduled it goes directly to the recipient’s junk folder. How can this be fixed?
- [VIDEO] How To Use a Message Template
- [VIDEO] How to Send a Message
Offline Mode(3)
Payroll(22)
- Error importing EasyPay with “NOT CONVERTED – record length is too short
- Exclude paid meals/breaks from overtime calculations.
- Weekly vs Bi-Monthly Payroll
- Export employee list from EasyPay
- How to edit time card hours before sending to payroll
- Set all hours for a day of week to RT/OT/DOT
- Transfer Time Cards to Desjardin
- Transfer Time Cards to Payworks
- Transfer Time Cards to ADP
- How to export QB payroll item list
- Transfer Time Cards to Ceridian PowerPay
Printing(3)
Punching(16)
- [VIDEO] What is Early block?
- Hide Early/Late Popup Windows
- What happens if my employee accidentally clicks YES to the COVID question?
- How do I check the punch alert (COVID) tracking report?
- Enable early block PER EMPLOYEE
- How do I setup my punch options (code, app, biometrics, barcode)
- Set up grace periods
- Employees punching in and out at their own department stations
- Set the default length for meals/breaks
- Block employees from punching in from home
- Setting up your Barcode Scanner
Reports(13)
- How do I change the date or people who receive the automated reports?
- What happens if my employee accidentally clicks YES to the COVID question?
- How do I delete automated reports?
- Partial weeks hours report
- Print TimeWellScheduled reports from an AI/AMS/Citrix session
- Weekly late report
- Exclude paid meals/breaks from overtime calculations.
- Stat Holiday Reports
- Daily Vital Signs – Select/Deselect all
- Accumulated Hours By Employee
- Vital Signs Report
Roles(8)
- [VIDEO] Manage Roles
- Roles – What are they and how to set them up
- Secondary Notifications
- Get An Alert When An Employee Is Under or Over An Amount Of Hours
- How to manage Role Shift Premiums
- How to Assign Shift Premiums to Employees
- Adding and Viewing Role Shift Premiums
- How to change an employees primary role
Scheduling(56)
- Why can’t I add or edit a schedule
- Schedule can’t be added or edited
- YTD Absences and Availability
- Grouping By Employees
- Enable the over night feature for night crew
- Override Meal/Break Times Based On Day Of Week
- [VIDEO] Manage Schedule Templates
- Show/Hide Department on Schedule page
- Changing a schedule end time while the employee is logged in
- [VIDEO] Manage Timebands
- Printing errors – Allow pop-ups
Security(6)
- Allow managers or supervisors to add/change schedules, timecards and absences
- Security Groups – Grant access to manage schedules but restrict access to timecards
- Unsuccessful login attempt emails
- Firewall Exclusion/Whitelisting
- Restrict administrators access to specific departments
- Allow managers or supervisors to view schedules, timecards and absences without giving them access to manage them
Time Cards(32)
- Pay extra time automatically
- Download my time card history
- Edit or unapprove timecards
- Override Meals/Breaks In Time Bands
- Mark timecards as NO SHOWS
- How and Why To Lock Your Time Cards
- Grace Periods and how PAID hours are calculated.
- Set SCHEDULE to PAID
- When the system auto-clocks an employee out, what logic does it use?
- Why do some time cards round to the minute and others don’t?
- Splitting a schedule
Videos(34)
- [VIDEO] Manage Shifts
- [VIDEO] What is Early block?
- [VIDEO] Manage Coverage Requirements
- [VIDEO] How to copy Schedules
- [VIDEO] Manage Competency Requirements
- [VIDEO] Adding shifts
- [VIDEO] Manage Company Profile
- [VIDEO] Restore missing punch in/out buttons
- [VIDEO] Manage Employees
- [VIDEO] How to Create A Schedule
- [VIDEO] Manage User Defined Fields