Knowledge Base
Availability(3)
Biometrics(9)
- Remove the biometric requirement for any employee
- Enroll Employees Using Biometrics
- Log In Using Biometrics
- Biometric device doesn’t scan my finger
- Force employees to access using biometrics
- How to clean your Fingerprint Reader device
- How To Install your biometric device
- Purchase Biometric scanner (Finger scanner)
Departments(7)
Did You Know(8)
Employees(14)
- Blocking Employees from deleting their email
- How to allow specific employees to see other employee schedules
- Why can I only add an employee to 1 department even though I’m an administrator?
- Employees Checking Schedules From Home
- Check your schedule
- [VIDEO] Manage Employee Status
- [VIDEO] Manage User Defined Fields
- [VIDEO] Manage Competencies
General(16)
- Firewall Exclusion/Whitelisting
- Date/Time Picker how-to [Video]
- Change Time Clock
- Supported Punch in methods
- Setting up Access Restrictions
- TimeWellScheduled URL link expires even if I have it in my favorites bookmarked
- Local weather
- Print TimeWellScheduled reports from an AI/AMS/Citrix session at a Canadian Tire Store
How-To(14)
- Employee Total Hour Alerting
- How to add availability
- Why can I only add an employee to 1 department even though I’m an administrator?
- Date/Time Picker how-to [Video]
- How do my staff set availability if they can only work Monday to Friday?
- How Do I Manage Who Can Add News?
- How Do I Manage Who Can Add/Receive Vital Signs
- Add a Video to Dashboard News
Messages(10)
- [VIDEO] How to read your messages
- [VIDEO] Messages Features
- I receive only some messages by email
- Messages and copy/paste from word
- Create Message Templates
- Whenever someone sends a message through TimeWellScheduled it goes directly to the recipient’s junk folder. How can this be fixed?
- [VIDEO] How To Use a Message Template
- How to Send a Message
Payroll(15)
- Exclude paid meals/breaks from overtime calculations.
- Transfer TimeCards to Pay Works
- Export employee list from Easy Pay
- How to edit time card hours before sending to payroll
- Transfer TimeCards to Desjardin
- Transfer TimeCards to ADP
- Transfer TimeCards to Ceridian PowerPay
- Transfer TimeCards to PAYweb
Printing(3)
Punching(13)
- When I scan a barcode, the system does not TAB between code and password
- Hide Early/Late Popup Windows
- Set up grace periods
- Employees punching in and out at their own department stations
- Set the default length for meals/breaks
- Block employees from punching in from home
- Setting up your Barcode Scanner
- Employees – Clock/Punch In Summary
Reports(6)
Security(5)
Shifts(6)
Time Cards(27)
- Edit or unapprove timecards
- Mark timecards as NO SHOWS
- Grace Periods and how PAID hours are calculated.
- When the system auto-clocks an employee out, what logic does it use?
- Splitting a schedule
- Automatically deduct meal and breaks if employees don’t take them
- How do I NOT get alerts for employees who have paid meals
- Adding comments to timecards