Knowledge Base
Absence(14)
- Paid and Unpaid Sick Days
- What happens when I add an absence and there is already a scheduled shift?
- Paid Vacation and Stat Pay Calculation
- How can I allow Supervisors access to all absences?
- Amend if timecard was marked by accident as absence
- Employees – Request time off
- [VIDEO] Absence Management
- [VIDEO] Absence Request
- Add/approve timecards for employees who do not show up
- How do Absence Requests work?
- Manage Absence Request Types
Alerts(19)
- Whenever someone sends a message through TimeWellScheduled it goes directly to the recipient’s junk folder. How can this be fixed?
- Schedule breaks and meal times
- Setup Hour Alerting – How to
- Employee has been exited by the system
- How do I set alerts?
- How to prompt employees when punching in (COVID-19)
- Managing User Alerts
- How to prompt employees when punching in – iOS/Android (COVID-19)
- Upcoming Schedule Emailed to You
- How do I check the punch alert (COVID) tracking report?
- Security email alert sent to administrators
Availability(4)
Biometrics(9)
- Set and remove the biometric requirement for an employee to punch in
- Enroll Employees Using Biometrics
- Log In Using Biometrics
- Biometric device doesn’t scan my finger
- Force employees to access using biometrics
- How to clean your Fingerprint Reader device
- How To Install your biometric device
- Purchase Biometric scanner (Finger scanner)
- Upgrade to biometrics
Departments(7)
Did You Know(8)
Employees(14)
- Blocking Employees from deleting their email
- How to allow specific employees to see other employee schedules
- Why can I only add an employee to 1 department even though I’m an administrator?
- Employees Checking Schedules From Home
- Check your schedule
- [VIDEO] Manage Employee Status
- [VIDEO] Manage User Defined Fields
- [VIDEO] Manage Competencies
- [VIDEO] Manage Employees
- Mark an employee inactive
- When the system auto-clocks an employee out, what logic does it use?
General(19)
- Firewall Exclusion/Whitelisting
- [VIDEO] Date/Time Picker how-to
- Change Time Clock
- Supported Punch in methods
- Setting up Access Restrictions
- TimeWellScheduled URL link expires even if I have it in my favorites bookmarked
- Why does the site time me out?
- Local weather
- How do I Export My Employee List
- Print TimeWellScheduled reports from an AI/AMS/Citrix session at a Canadian Tire Store
- Setting up geofencing
How-To(14)
- Approving time cards – Absence reason select box
- Employee Total Hour Alerting
- How to add availability
- Why can I only add an employee to 1 department even though I’m an administrator?
- [VIDEO] Date/Time Picker how-to
- How do my staff set availability if they can only work Monday to Friday?
- How Do I Manage Who Can Add News?
- How Do I Manage Who Can Add/Receive Vital Signs
- Add a Video to Dashboard News
- How to alert on important dates
- Printing issue with Chrome/Update Chrome
Messages(11)
- How do I attach a file or image to a message?
- [VIDEO] How to read your messages
- [VIDEO] Messages Features
- I receive only some messages by email
- Messages and copy/paste from word
- Create Message Templates
- Whenever someone sends a message through TimeWellScheduled it goes directly to the recipient’s junk folder. How can this be fixed?
- [VIDEO] How To Use a Message Template
- [VIDEO] How to Send a Message
- How to receive a copy of all messages someone sends
- How to let employees message anyone in the system
Payroll(17)
- Error importing EasyPay with “NOT CONVERTED – record length is too short
- Exclude paid meals/breaks from overtime calculations.
- Export employee list from EasyPay
- How to edit time card hours before sending to payroll
- Set all hours for a day of week to RT/OT/DOT
- Transfer TimeCards to Payworks
- Transfer TimeCards to Desjardin
- How to export QB payroll item list
- Transfer TimeCards to ADP
- Transfer TimeCards to Ceridian PowerPay
- Transfer TimeCards to PAYweb
Printing(3)
Punching(15)
- When I scan a barcode, the system does not TAB between code and password
- Hide Early/Late Popup Windows
- How do I check the punch alert (COVID) tracking report?
- Enable early block PER EMPLOYEE
- Set up grace periods
- Employees punching in and out at their own department stations
- Set the default length for meals/breaks
- Block employees from punching in from home
- Setting up your Barcode Scanner
- Employees – Clock/Punch In Summary
- [VIDEO] Restore missing punch in/out buttons
Reports(11)
- Partial weeks hours report
- Print TimeWellScheduled reports from an AI/AMS/Citrix session
- Weekly late report
- Exclude paid meals/breaks from overtime calculations.
- Stat Holiday Reports
- Daily Vital Signs – Select/Deselect all
- Accumulated Hours By Employee
- Vital Signs Report
- How do I check the punch alert (COVID) tracking report?
- How to receive reports automatically
- How do I change the date or people who receive the automated reports?
Scheduling(57)
- Grouping By Employees
- Enable the over night feature for night crew
- YTD Absences and Availability
- [VIDEO] Manage Schedule Templates
- Show/Hide Department on Schedule page
- Override Meal/Break Times Based On Day Of Week
- [VIDEO] Manage Timebands
- Printing errors – Allow pop-ups
- Changing a schedule end time while the employee is logged in
- [VIDEO] View My Schedule
- Grouping By Departments
Security(5)
Shifts(6)
Time Cards(30)
- Edit or unapprove timecards
- Override Meals/Breaks In Time Bands
- Mark timecards as NO SHOWS
- How and Why To Lock Your Time Cards
- Grace Periods and how PAID hours are calculated.
- Set SCHEDULE to PAID
- When the system auto-clocks an employee out, what logic does it use?
- Splitting a schedule
- Automatically deduct meal and breaks if employees don’t take them
- How do I NOT get alerts for employees who have paid meals
- Adding comments to timecards
Videos(30)
- [VIDEO] Manage Coverage Requirements
- [VIDEO] How to copy Schedules
- [VIDEO] Manage Competency Requirements
- [VIDEO] Adding shifts
- [VIDEO] Manage Company Profile
- [VIDEO] Restore missing punch in/out buttons
- [VIDEO] Manage Employees
- [VIDEO] Manage User Defined Fields
- [VIDEO] View My Schedule
- [VIDEO] Manage Security Groups
- [VIDEO] Messages Features