Knowledge Base
Absence(11)
- Employees – Request time off
- [VIDEO] Absence Management
- [VIDEO] Absence Request
- Add/approve timecards for employees who do not show up
- How do Absence Requests work?
- Manage Absence Request Types
- Approving time cards – Absence reason select box
- How do I allow absences/availability when a schedule is published?
- Allow employees to see other employees absences
- Paid and Unpaid Sick Days
- Amend if timecard was marked by accident as absence
Alerts(15)
- Upcoming Schedule Emailed to You
- Security email alert sent to administrators
- Alerting Employees Before Their Schedule Start
- Turn off late meal/break alerts
- Alert owner or managers when an employee is late
- Turning on weekly schedule email reminders to staff
- Activate SMS messaging
- Alerting when an employee has an open schedule
- How to alert on important dates
- Whenever someone sends a message through TimeWellScheduled it goes directly to the recipient’s junk folder. How can this be fixed?
- Schedule breaks and meal times
Availability(3)
Biometrics(9)
- Enroll Employees Using Biometrics
- Log In Using Biometrics
- Biometric device doesn’t scan my finger
- Force employees to access using biometrics
- How to clean your Fingerprint Reader device
- How To Install your biometric device
- Purchase Biometric scanner (Finger scanner)
- Upgrade to biometrics
- Remove the biometric requirement for any employee
Departments(7)
Did You Know(8)
Employees(14)
- Check your schedule
- [VIDEO] Manage Employee Status
- [VIDEO] Manage User Defined Fields
- [VIDEO] Manage Competencies
- [VIDEO] Manage Employees
- Mark an employee inactive
- When the system auto-clocks an employee out, what logic does it use?
- How To Link Employees Between Instances
- View my Schedule – Hours totals
- How do I login to check my schedule?
- Blocking Employees from deleting their email
General(16)
- Local weather
- Print TimeWellScheduled reports from an AI/AMS/Citrix session at a Canadian Tire Store
- [VIDEO] Manage Reason Codes
- [VIDEO] About Me
- [VIDEO] Dashboard Features
- [VIDEO] Manage Company Profile
- Launch TimeWellScheduled from AI thin client
- Restore missing button images
- Print your schedule
- Managing Statutory Holidays
- Firewall Exclusion/Whitelisting
How-To(14)
- How do my staff set availability if they can only work Monday to Friday?
- How Do I Manage Who Can Add News?
- How Do I Manage Who Can Add/Receive Vital Signs
- Add a Video to Dashboard News
- How to alert on important dates
- Printing issue with Chrome/Update Chrome
- Change Time Clock
- Schedule breaks and meal times
- Update to vacation reports
- Approving time cards – Absence reason select box
- Employee Total Hour Alerting
Messages(10)
- [VIDEO] Messages Features
- I receive only some messages by email
- Messages and copy/paste from word
- Create Message Templates
- Whenever someone sends a message through TimeWellScheduled it goes directly to the recipient’s junk folder. How can this be fixed?
- [VIDEO] How To Use a Message Template
- How to Send a Message
- How to receive a copy of all messages someone sends
- How to let employees message anyone in the system
- [VIDEO] How to read your messages
Payroll(15)
- Transfer TimeCards to ADP
- Transfer TimeCards to Ceridian PowerPay
- Transfer TimeCards to PAYweb
- Transfer TimeCards to EasyPay
- Transfer TimeCards to Sage Peachtree
- Transfer TimeCards to Quickbooks
- [VIDEO] Export to EasyPay
- Desjardin – company number not matching
- Check your ADP Company Code
- Error importing EasyPay with “NOT CONVERTED – record length is too short
- Exclude paid meals/breaks from overtime calculations.
Printing(3)
Punching(13)
- Employees punching in and out at their own department stations
- Set the default length for meals/breaks
- Block employees from punching in from home
- Setting up your Barcode Scanner
- Employees – Clock/Punch In Summary
- Restore missing punch in/out buttons
- Why are my employees getting automatically punched out?
- Clearing Form Fields On TimeWellScheduled Login
- Punching in early
- What is Early block? [Video]
- When I scan a barcode, the system does not TAB between code and password
Reports(8)
Scheduling(54)
- Open Schedule
- Fix ‘The maximum allowed scheduled time for this department is 8 hours , this schedule exceeds that.’
- Turn ON/OFF alerts when publishing a schedule
- How To Change Employee Department Filter
- Split schedules and copy history
- Print schedules in colour
- Exclude paid meals/breaks from overtime calculations.
- Public and private notes
- Scheduling sorting
- Shift or department based rules
- Competency panel
Security(5)
Shifts(6)
Time Cards(28)
- Adding comments to timecards
- Exclude paid meals/breaks from overtime calculations.
- Labour Breakdown by Employee/Department
- Stat Holiday Reports
- [VIDEO] Timecard Setup/Features
- Timecard History
- Approve your timecards
- Approving time cards – Absence reason select box
- Add/approve timecards for employees who do not show up
- Employee has been exited by the system
- Why can’t I manually add a time card for an employee?