Knowledge Base
Absence(10)
- Approving time cards – Absence reason select box
- How do I allow absences/availability when a schedule is published?
- Allow employees to see other employees absences
- Amend if timecard was marked by accident as absence
- Employees – Request time off
- [VIDEO] Absence Management
- [VIDEO] Absence Request
- Add/approve timecards for employees who do not show up
Alerts(14)
- Activate SMS messaging
- Alerting when an employee has an open schedule
- How to alert on important dates
- Whenever someone sends a message through TimeWellScheduled it goes directly to the recipient’s junk folder. How can this be fixed?
- Schedule breaks and meal times
- Setup Hour Alerting – How to
- Employee has been exited by the system
- Managing User Alerts
Availability(3)
Biometrics(9)
- Purchase Biometric scanner (Finger scanner)
- Upgrade to biometrics
- Remove the biometric requirement for any employee
- Enroll Employees Using Biometrics
- Log In Using Biometrics
- Biometric device doesn’t scan my finger
- Force employees to access using biometrics
- How to clean your Fingerprint Reader device
Dashboard(3)
Departments(6)
How-To(12)
- Date/Time Picker how-to [Video]
- How do my staff set availability if they can only work Monday to Friday?
- How Do I Manage Who Can Add News?
- How Do I Manage Who Can Add/Receive Vital Signs
- Add a Video to Dashboard News
- How to alert on important dates
- Printing issue with Chrome/Update Chrome
- Change Time Clock
Messages(10)
Payroll(13)
- [VIDEO] Export to EasyPay
- Desjardin – company number not matching
- Check your ADP Company Code
- Error importing Easypay with “NOT CONVERTED – record length is too short
- Exclude paid meals/breaks from overtime calculations.
- Transfer TimeCards to Pay Works
- Transfer TimeCards to Desjardin
- Transfer TimeCards to ADP
Printing(3)
Punching(12)
- Set up grace periods
- Employees punching in and out at their own department stations
- Set the default length for meals/breaks
- Block employees from punching in from home
- Setting up your Barcode Scanner
- Employees – Clock/Punch In Summary
- Restore missing punch in/out buttons
- Why are my employees getting automatically punched out?
Reports(6)
Scheduling(48)
- Manage Absence Blackout Periods
- Make the system recognize a split shift between 2 departments
- Date/Time Picker how-to [Video]
- Open Schedule
- Fix ‘The maximum allowed scheduled time for this department is 8 hours , this schedule exceeds that.’
- Turn ON/OFF alerts when publishing a schedule
- Split schedules and copy history
- Print schedules in colour
Security(5)
Shifts(6)
Timecards(24)
- [VIDEO] Timecard Setup/Features
- Timecard History
- Approve your timecards
- Approving time cards – Absence reason select box
- Add/approve timecards for employees who do not show up
- Employee has been exited by the system
- Add timecards manually
- Change The Department For A Schedule After The Schedule Has Passed