Knowledge Base
Absence(10)
Alerts(14)
- Managing User Alerts
- Upcoming Schedule Emailed to You
- Security email alert sent to administrators
- Alerting Employees Before Their Schedule Start
- Turn off late meal/break alerts
- Alert owner or managers when an employee is late
- Turning on weekly schedule email reminders to staff
- Activate SMS messaging
Availability(3)
Biometrics(9)
- Remove the biometric requirement for any employee
- Enroll Employees Using Biometrics
- Log In Using Biometrics
- Biometric device doesn’t scan my finger
- Force employees to access using biometrics
- How to clean your Fingerprint Reader device
- How To Install your biometric device
- Purchase Biometric scanner (Finger scanner)
Dashboard(3)
Departments(6)
Employees(11)
General(16)
- Supported Punch in methods
- Setting up Access Restrictions
- TimeWellScheduled URL link expires even if I have it in my favorites bookmarked
- Local weather
- Print TimeWellScheduled reports from an AI/AMS/Citrix session at a Canadian Tire Store
- [VIDEO] Manage Reason Codes
- [VIDEO] About Me
- [VIDEO] Dashboard Features
How-To(12)
- Date/Time Picker how-to [Video]
- How do my staff set availability if they can only work Monday to Friday?
- How Do I Manage Who Can Add News?
- How Do I Manage Who Can Add/Receive Vital Signs
- Add a Video to Dashboard News
- How to alert on important dates
- Printing issue with Chrome/Update Chrome
- Change Time Clock
Messages(10)
- Manage Dashboard News
- How to read your messages [VIDEO]
- [VIDEO] Messages Features
- I receive only some messages by email
- Messages and copy/paste from word
- Create Message Templates
- Whenever someone sends a message through TimeWellScheduled it goes directly to the recipient’s junk folder. How can this be fixed?
- [VIDEO] How To Use a Message Template
Payroll(13)
Printing(3)
Punching(12)
- Set up grace periods
- Employees punching in and out at their own department stations
- Set the default length for meals/breaks
- Block employees from punching in from home
- Setting up your Barcode Scanner
- Employees – Clock/Punch In Summary
- Restore missing punch in/out buttons
- Why are my employees getting automatically punched out?
Reports(6)
Scheduling(48)
Security(5)
Shifts(6)
Timecards(24)
- When the system auto-clocks an employee out, what logic does it use?
- Splitting a schedule
- Automatically deduct meal and breaks if employees don’t take them
- How do I NOT get alerts for employees who have paid meals
- Adding comments to timecards
- Exclude paid meals/breaks from overtime calculations.
- Labour Breakdown by Employee/Department
- Stat Holiday Reports