Knowledge Base
Absence(28)
- Overnight shifts and absences
- How to change the absence YTD total
- Picking Multiple Absence Types
- How to make SICK DAY – PAID export in payroll
- BC Sick Pay Calculations (Jan 1, 2022)
- How do I restrict/block absences/availability request for employees?
- How can I override the default daily absence hours?
- Absence recording and split shift
- How to print a list of absences
- How do I fix/update an absence or availability that is approved?
- How to approve absence requests
Access Restrictions(8)
- Setting up Access Restrictions
- [VIDEO] Restore missing punch in/out buttons
- How do restrict access in the app when I use COOKIES access restrictions?
- How Do I Restrict Punch Buttons On My Device Without IP Blocking
- Setting up geofencing
- How do I restrict a select group of employees from punching in and out at a specific location
- How do I manage remote employee’s punches?
- Where did my punch buttons go? They are missing!
Alerts(27)
- My employees are only getting push notifications, they are not receiving emails
- How to prompt employees when punching in (COVID-19)
- How to prompt employees when punching in – iOS/Android (COVID-19)
- Why did we stop receiving emails/alerts?
- How do I check the punch alert (COVID) tracking report?
- How Do I Unblock An Employee Who Responded Incorrectly To The Punch Alert
- What happens if my employee accidentally clicks YES to the COVID question?
- I get too many alerts – how can I manage them?
- Missed meal/break alerting – how to enable
- How to alert on important dates
- How do I control the time IMPORTANT DATES alerts go out?
App – Punch Clock(13)
- How do restrict access in the app when I use COOKIES access restrictions?
- How to install the punch app
- Enrolling Employees With Facial Recognition
- Your punch has been queued
- What does the error “You are not connected to the server and we could not validate your credentials. Please fix this and try again.” mean?
- How do I enable GPS/Geofencing
- How do I enable taking photos
- What is an administrator password and why do I need it?
- WE CAN NOT RETRIEVE YOUR GPS LOCATION
- Turn ON/OFF facial recognition
- I just added an employee, and they can’t use the punch app, why?
Availability(9)
- How do I allow absences/availability when a schedule is published?
- How to add availability
- How does availability and scheduling work together?
- How can employees delete their absences/availability?
- Manage availability blackout periods
- How do I allow/block employees from deleting approved availability?
- Auto approve requests for availability
- How do I restrict/block absences/availability request for employees?
- How do I remove the ability for employees to add any availability?
Biometrics(11)
- Set and remove the biometric requirement for an employee to punch in
- Enroll Employees Using Biometrics
- Log In Using Biometrics
- Biometric device doesn’t scan my finger
- Force employees to access using biometrics
- How to clean your Fingerprint Reader device
- How To Install your biometric device
- Purchase Biometric scanner (Finger scanner)
- Upgrade to biometrics
- Why have my scanned fingerprints disappeared when an employee is set back to ACTIVE status?
- How to setup biometrics for the first time
Chat(6)
Competency(5)
COVID(7)
- How to prompt employees when punching in (COVID-19)
- How to prompt employees when punching in – iOS/Android (COVID-19)
- How do I check the punch alert (COVID) tracking report?
- What happens if my employee accidentally clicks YES to the COVID question?
- How do I capture employee temperatures?
- UPDATE on New COVID Screen Requirement
- How can I tell where an employee completed the COVID check?
Departments(8)
- [VIDEO] Manage My Department
- Set the default length for meals/breaks
- Set up grace periods
- Show/Hide Department on Schedule page
- Restricting access by Department
- Why can’t I delete a department?
- How do I assign employees to a department?
- We aren’t open Sundays (or another day of the week), how can I block that off?
Employee Management(14)
- [VIDEO] Manage Employee Status
- [VIDEO] Manage User Defined Fields
- [VIDEO] Manage Employees
- Mark an employee inactive
- View my Schedule – Hours totals
- Why can I only add an employee to 1 department even though I’m an administrator?
- How Do I Add Custom Employee Info?
- How can I find an employee’s last day scheduled or paid?
- Importing employees via csv
- How to reset an employees late entries
- Record of Employment (ROE)
For Employees(15)
- Check your schedule
- Startup Guide – Employees
- How do I login to check my schedule?
- I’m an employee, can you send me my information?
- Employee App – How to install
- Can I sync my schedule with Google or Apple Calendar?
- What do I do if I forget my password?
- Employee App – Push Notifications
- Employee App – My company has multiple instances, how can I switch between my different companies?
- How to take an OPEN SHIFT
- Employees – How do I change my alerts?
For Managers(10)
General(26)
- How to grant managers & supervisors permission to manage access restrictions
- [VIDEO] Date/Time Picker how-to
- Change Time Clock
- Why does the site time me out?
- How do I Export My Employee List
- Why is our time clock not accurate?
- How do I gain API access to my site?
- How to report on important dates
- How to manage important dates
- How do I enable GPS/Geofencing on a desktop
- Firewall Exclusion/Whitelisting
How-To(18)
- Approving time cards – Absence reason select box
- How to include absences (sick day paid) into stat calculations
- Change /Edit your Payroll provider
- Auto approve requests for availability
- How To Check Past Messages?
- How can I let managers approve absences during black out periods?
- Schedule History/Audit Trail
- How to add availability
- Employee Total Hour Alerting
- [VIDEO] Date/Time Picker how-to
- Update to vacation reports
HR Suite(20)
- Banked Hours – How do I add an accrual?
- How do I change folder permissions in the library?
- Assets – My employee forgot to check in their asset
- Banked Hours – How do I add banked hours?
- What are banked hours reservations
- Banked Hours – How do I move RT/OT hours to banked hours?
- Banked Hours – How to show employees their banked hours
- Assets – Employees recording at punch in/out
- How to add/edit an asset
- Banked Hours – How do I check accrual totals?
- Public and private notes on schedules
Messages(17)
- How to receive a copy of all messages someone sends
- Who can employees message?
- Send queue for messages
- How do I enable or restrict employees from messaging each other?
- How do I check messages sent to other employees?
- How do I undelete messages I’ve deleted
- How To Check Past Messages?
- How do I attach a file or image to a message?
- How to let employees message anyone in the system
- [VIDEO] How to read your messages
- [VIDEO] How to Send a Message
Payroll(33)
- QuickBooks – How to set up payroll
- Weekly vs Bi-Monthly Payroll
- Easypay – How do I export timecard grouped by department?
- Viewing Bi-Monthly Payroll Report & Export
- Setup specific employees who work on weekends to be paid OT
- Setup specific employees with their own OT rules
- Easypay – How to export your employee list
- eNETEmployer – Transfer Time Cards
- How do I set/check our OT rules?
- How to setup eNETEmployer for the first time
- eNETEmployer– Errors when uploading file
Printing(3)
Punching(22)
- How do I hide the early/late popup window OR hide the number of late times
- How do I change the schedule for an employee who has already punched in?
- How do I enable automatic punching with barcode scanning?
- How can I check the punch logs?
- How do I show/hide the BREAK/MEAL buttons?
- Make your punch station JUST a punch station
- How can employees take meals and breaks all at once
- How do I setup my punch options (code, app, biometrics, barcode)
- What happens if my employee accidentally clicks YES to the COVID question?
- How do I check the punch alert (COVID) tracking report?
- Enable early block PER EMPLOYEE
Reports(18)
- How to receive reports automatically
- Is there a report that shows who has been automatically exited by the system?
- How to see run a detailed employee report
- How do I change the date when an automated push report is sent?
- Employee Information Report
- Employee History – How can I track the number of times an employee is late/sick/missed a shift?
- How do I stop/delete automated push reports?
- What happens if my employee accidentally clicks YES to the COVID question?
- How do I change the date or people who receive the automated reports?
- Partial weeks hours report
- How do I check the punch alert (COVID) tracking report?
Roles(10)
- Roles – What are they and how to set them up
- [VIDEO] Manage Roles
- Secondary Notifications on Roles
- Get An Alert When An Employee Is Under or Over An Amount Of Hours
- How to manage Role Shift Premiums
- How to Assign Shift Premiums to Employees
- Adding and Viewing Role Shift Premiums
- How to change an employees primary role
- Colour coding on organizational chart
- “The employee previously worked in the role ‘xxx’. Please assign a new role.” message
Scheduling(65)
- How To Hide Employee Wages
- How Do I Add A Shift In The Past?
- What happens when I add an absence and there is already a scheduled shift?
- How to let employees see their schedule audit trail
- How does availability and scheduling work together?
- Adding labels in shifts
- Unable to add shift – “No shift setup” or “max shift length”
- Changing a schedule end time while the employee is logged in
- YTD Absences and Availability
- Competency panel
- Sort Schedule by Start time
Security(20)
- Blocking Employees from deleting their email
- Why do I see the message “Unable to load the scheduling screen, you are not set to supervisor for any departments”
- Security Groups – What are they and how to view and change them
- How To Allow Managers to approve their own absence, availability or time cards.
- How do I let managers/supervisors see emergency contact information?
- How do I give managers access to emergency contact information?
- How do I restrict managers/supervisors to ONLY see their departments’ absence requests?
- Allow managers or supervisors to view schedules, timecards and absences without giving them access to manage them
- How Do I Allow Supervisors See Employee Popup Profiles
- How to allow specific employees to see other employee schedules
- [VIDEO] Manage Security Groups
Time Cards(45)
- Set SCHEDULE to PAID
- How do I show EMPLOYEE NOTES on the schedule and time card review page?
- How can I or my employees add manual time cards?
- Why do I have time cards that are approved automatically even if I didn’t approve them?
- Auto Approve Time Cards When ONLY An Unpaid Meal Was Missed
- Why do some time cards round to the minute and others don’t?
- Adding labels in shifts
- Change The Role For A Schedule After The Schedule Has Passed
- How do I split a shift after the employee has worked the day
- Absence hour totals on time card approval page
- Download my time card history
TWS - News(17)
- Adding A Note On Who’s Working Pushed to Time Card
- Tracking banked hours changes in time cards
- New push alert on chat messages
- New alerts for Managers
- Export your employee list to Easypay
- We launched a few new updates to the site. Take a look!
- New schedule features launched
- Update – Publishing after copying and more
- Update to DAY view on schedule page
- How to use OPEN SHIFTS
- New PUBLISH alerts added