Knowledge Base
Absence(18)
- [VIDEO] Absence Management
- [VIDEO] Absence Request
- Add/approve timecards for employees who do not show up
- How do Absence Requests work?
- Manage Absence Request Types
- Approving time cards – Absence reason select box
- How do I allow absences/availability when a schedule is published?
- Allow employees to see other employees absences
- Paid and Unpaid Sick Days
- Picking Multiple Absence Types
- What happens when I add an absence and there is already a scheduled shift?
Alerts(21)
- Security email alert sent to administrators
- What happens if my employee accidentally clicks YES to the COVID question?
- Alerting Employees Before Their Schedule Start
- How do I check the punch alert (COVID) tracking report?
- Turn off late meal/break alerts
- Setting up geofencing
- Alert owner or managers when an employee is late
- Turning on weekly schedule email reminders to staff
- Activate SMS messaging
- Alerting when an employee has an open schedule
- How to alert on important dates
App – Punch Clock(10)
- How Do I Restrict Punch Buttons On My Device Without IP Blocking
- Facial Recognition
- Your punch has been queued
- What does the error “You are not connected to the server and we could not validate your credentials. Please fix this and try again.” mean?
- How do I enable GPS/Geofencing
- How do I enable taking photos
- What is an administrator password and why do I need it?
- WE CAN NOT RETRIEVE YOUR GPS LOCATION
- How do restrict access in the app when I use COOKIES access restrictions?
- How to install the punch app
Availability(6)
- How does availability and scheduling work together?
- How can employees delete their absences/availability?
- Manage availability blackout periods
- How do I allow/block employees from deleting approved availability?
- How do I allow absences/availability when a schedule is published?
- How to add availability
Biometrics(10)
- Log In Using Biometrics
- Biometric device doesn’t scan my finger
- Force employees to access using biometrics
- How to clean your Fingerprint Reader device
- Why have my scanned fingerprints disappeared when an employee is set back to ACTIVE status?
- How To Install your biometric device
- Purchase Biometric scanner (Finger scanner)
- Upgrade to biometrics
- Set and remove the biometric requirement for an employee to punch in
- Enroll Employees Using Biometrics
COVID(8)
- How to prompt employees when punching in – iOS/Android (COVID-19)
- How do I check the punch alert (COVID) tracking report?
- What happens if my employee accidentally clicks YES to the COVID question?
- UPDATE on New COVID Screen Requirement
- How can I tell where an employee completed the COVID check?
- COVID check via the employee app
- How do I capture employee temperatures?
- How to prompt employees when punching in (COVID-19)
Departments(8)
- Set the default length for meals/breaks
- Show/Hide Department on Schedule page
- Restricting access by Department
- Why can I only add an employee to 1 department even though I’m an administrator?
- Why can’t I delete a department?
- How do I assign employees to a department?
- [VIDEO] Manage My Department
- Set up grace periods
Did You Know(8)
Employees(23)
- [VIDEO] Manage User Defined Fields
- What do I do if I forget my password?
- [VIDEO] Manage Competencies
- Importing employees via csv
- [VIDEO] Manage Employees
- My employees are not receiving emails
- Mark an employee inactive
- How to reset an employees late entries
- When the system auto-clocks an employee out, what logic does it use?
- How to export your employee list to Easypay
- View my Schedule – Hours totals
General(23)
- Print TimeWellScheduled reports from an AI/AMS/Citrix session at a Canadian Tire Store
- Setting up geofencing
- [VIDEO] Manage Reason Codes
- Why is our time clock not accurate?
- [VIDEO] About Me
- How do I update my credit card information?
- [VIDEO] Dashboard Features
- How do I gain API access to my site?
- [VIDEO] Manage Company Profile
- How to grant managers & supervisors permission to manage access restrictions
- Launch TimeWellScheduled from AI thin client
How-To(19)
- How Do I Manage Who Can Add News?
- How to reset an employees late entries
- How Do I Manage Who Can Add/Receive Vital Signs
- Add a Video to Dashboard News
- How to alert on important dates
- Printing issue with Chrome/Update Chrome
- Change Time Clock
- Schedule breaks and meal times
- Update to vacation reports
- Approving time cards – Absence reason select box
- Employee Total Hour Alerting
HR Modules(10)
- What Do Employees See And How Do They Review?
- How Do I Manage Files For Training Items
- How Do I Manage Training Items
- What Are the TimeWellScheduled HR Modules?
- How do I add employee assets
- Public and private notes on schedules
- How do I add employee notes
- How do I add employee files
- How Do I Manage Training Groups
- How Do I See Who Is Due For Training?
Messages(13)
- I receive only some messages by email
- Messages and copy/paste from word
- Create Message Templates
- Whenever someone sends a message through TimeWellScheduled it goes directly to the recipient’s junk folder. How can this be fixed?
- [VIDEO] How To Use a Message Template
- [VIDEO] How to Send a Message
- How to receive a copy of all messages someone sends
- How to let employees message anyone in the system
- How do I attach a file or image to a message?
- How To Check Past Messages?
- How do I undelete messages I’ve deleted
Offline Mode(3)
Payroll(22)
- Transfer Time Cards to Ceridian PowerPay
- How do I export timecard to Easypay grouped by department?
- Transfer Time Cards to PAYweb
- Viewing Bi-Monthly Payroll Report & Export
- Transfer Time Cards to EasyPay
- Setup specific employees who work on weekends to be paid OT
- Transfer Time Cards to Sage Peachtree
- Setup specific employees who OT
- Transfer Time Cards to Quickbooks
- [VIDEO] Export to EasyPay
- Desjardin – company number not matching
Printing(3)
Punching(17)
- Set the default length for meals/breaks
- Block employees from punching in from home
- Setting up your Barcode Scanner
- Employees – Clock/Punch In Summary
- [VIDEO] Restore missing punch in/out buttons
- Why are my employees getting automatically punched out?
- Clearing Form Fields On TimeWellScheduled Login
- [VIDEO] Punching in early
- [VIDEO] What is Early block?
- Hide Early/Late Popup Windows
- What happens if my employee accidentally clicks YES to the COVID question?
Reports(13)
- Weekly late report
- Exclude paid meals/breaks from overtime calculations.
- Stat Holiday Reports
- Daily Vital Signs – Select/Deselect all
- Accumulated Hours By Employee
- Vital Signs Report
- How do I check the punch alert (COVID) tracking report?
- How to receive reports automatically
- How do I change the date or people who receive the automated reports?
- What happens if my employee accidentally clicks YES to the COVID question?
- How do I delete automated reports?
Roles(8)
- Secondary Notifications
- Get An Alert When An Employee Is Under or Over An Amount Of Hours
- How to manage Role Shift Premiums
- How to Assign Shift Premiums to Employees
- Adding and Viewing Role Shift Premiums
- How to change an employees primary role
- [VIDEO] Manage Roles
- Roles – What are they and how to set them up
Scheduling(57)
- Split schedules and copy history
- Print schedules in colour
- Exclude paid meals/breaks from overtime calculations.
- Override Meals/Breaks In Time Bands
- Scheduling sorting
- Shift or department based rules
- Competency panel
- How to let employees see their schedule audit trail
- Labour rule settings
- Lunch time different for some employees
- Sort Schedule by Start time
Security(6)
- Unsuccessful login attempt emails
- Firewall Exclusion/Whitelisting
- Restrict administrators access to specific departments
- Allow managers or supervisors to view schedules, timecards and absences without giving them access to manage them
- Allow managers or supervisors to add/change schedules, timecards and absences
- Security Groups – Grant access to manage schedules but restrict access to timecards
Time Cards(32)
- Labour Breakdown by Employee/Department
- Stat Holiday Reports
- [VIDEO] Timecard Setup/Features
- Timecard History
- Approve your timecards
- Approving time cards – Absence reason select box
- Add/approve timecards for employees who do not show up
- Employee has been exited by the system
- Why can’t I manually add a time card for an employee?
- Change The Department For A Schedule After The Schedule Has Passed
- Match paid and actual time on auto approved timecards
Videos(34)
- [VIDEO] Timecard Setup/Features
- [VIDEO] Manage Reason Codes
- [VIDEO] Export to EasyPay
- [VIDEO] Manage My Department
- [VIDEO] Dashboard Features
- [VIDEO] Manage Employee Status
- [VIDEO] Absence Request
- [VIDEO] Manage Competencies
- [VIDEO] Absence Management
- [VIDEO] How to read your messages
- [VIDEO] About Me