Knowledge Base
Absence(18)
- Approving time cards – Absence reason select box
- How do I allow absences/availability when a schedule is published?
- Allow employees to see other employees absences
- Paid and Unpaid Sick Days
- Picking Multiple Absence Types
- What happens when I add an absence and there is already a scheduled shift?
- Paid Vacation and Stat Pay Calculation
- How can I allow Supervisors access to all absences?
- How can I let managers approve absences during black out periods?
- Amend if timecard was marked by accident as absence
- How to change the absence YTD total
Alerts(21)
- Activate SMS messaging
- Alerting when an employee has an open schedule
- How to alert on important dates
- Whenever someone sends a message through TimeWellScheduled it goes directly to the recipient’s junk folder. How can this be fixed?
- Schedule breaks and meal times
- Setup Hour Alerting – How to
- Employee has been exited by the system
- How do I set alerts?
- How to prompt employees when punching in (COVID-19)
- Managing User Alerts
- How Do I Unblock An Employee Who Responded Incorrectly To The Punch Alert
App – Punch Clock(10)
- How do I enable taking photos
- What is an administrator password and why do I need it?
- WE CAN NOT RETRIEVE YOUR GPS LOCATION
- How do restrict access in the app when I use COOKIES access restrictions?
- How to install the punch app
- How Do I Restrict Punch Buttons On My Device Without IP Blocking
- Facial Recognition
- Your punch has been queued
- What does the error “You are not connected to the server and we could not validate your credentials. Please fix this and try again.” mean?
- How do I enable GPS/Geofencing
Availability(7)
- How do I allow absences/availability when a schedule is published?
- How to add availability
- How does availability and scheduling work together?
- How can employees delete their absences/availability?
- Manage availability blackout periods
- How do I allow/block employees from deleting approved availability?
- Auto approve requests for availability
Biometrics(10)
- How To Install your biometric device
- Purchase Biometric scanner (Finger scanner)
- Upgrade to biometrics
- Set and remove the biometric requirement for an employee to punch in
- Enroll Employees Using Biometrics
- Log In Using Biometrics
- Biometric device doesn’t scan my finger
- Force employees to access using biometrics
- How to clean your Fingerprint Reader device
- Why have my scanned fingerprints disappeared when an employee is set back to ACTIVE status?
COVID(8)
- COVID check via the employee app
- How do I capture employee temperatures?
- How to prompt employees when punching in (COVID-19)
- How to prompt employees when punching in – iOS/Android (COVID-19)
- How do I check the punch alert (COVID) tracking report?
- What happens if my employee accidentally clicks YES to the COVID question?
- UPDATE on New COVID Screen Requirement
- How can I tell where an employee completed the COVID check?
Departments(8)
- How do I assign employees to a department?
- [VIDEO] Manage My Department
- Set up grace periods
- Set the default length for meals/breaks
- Show/Hide Department on Schedule page
- Restricting access by Department
- Why can I only add an employee to 1 department even though I’m an administrator?
- Why can’t I delete a department?
Did You Know(8)
Employees(24)
- View my Schedule – Hours totals
- How to take an OPEN SHIFT
- How do I login to check my schedule?
- Blocking Employees from deleting their email
- How to allow specific employees to see other employee schedules
- Why can I only add an employee to 1 department even though I’m an administrator?
- How Do I Add Custom Employee Info?
- Easily send Employee Welcome Emails
- How can I add my own message on the welcome email to employees?
- I’m an employee, can you send me my information?
- Check your schedule
General(23)
- Launch TimeWellScheduled from AI thin client
- Restore missing button images
- Print your schedule
- Managing Statutory Holidays
- Firewall Exclusion/Whitelisting
- [VIDEO] Date/Time Picker how-to
- Change Time Clock
- Supported Punch in methods
- Setting up Access Restrictions
- TimeWellScheduled URL link expires even if I have it in my favorites bookmarked
- Why does the site time me out?
How-To(20)
- Change Time Clock
- Schedule breaks and meal times
- Update to vacation reports
- Approving time cards – Absence reason select box
- Employee Total Hour Alerting
- How to add availability
- Why can I only add an employee to 1 department even though I’m an administrator?
- Schedule History/Audit Trail
- How can I let managers approve absences during black out periods?
- [VIDEO] Date/Time Picker how-to
- How To Check Past Messages?
HR Modules(10)
- Public and private notes on schedules
- How do I add employee notes
- How do I add employee files
- How Do I Manage Training Groups
- How Do I See Who Is Due For Training?
- What Do Employees See And How Do They Review?
- How Do I Manage Files For Training Items
- How Do I Manage Training Items
- What Are the TimeWellScheduled HR Modules?
- How do I add employee assets
Messages(13)
- [VIDEO] How to Send a Message
- How to receive a copy of all messages someone sends
- How to let employees message anyone in the system
- How do I attach a file or image to a message?
- How To Check Past Messages?
- How do I undelete messages I’ve deleted
- [VIDEO] How to read your messages
- [VIDEO] Messages Features
- I receive only some messages by email
- Messages and copy/paste from word
- Create Message Templates
Offline Mode(3)
Payroll(22)
- [VIDEO] Export to EasyPay
- Desjardin – company number not matching
- Check your ADP Company Code
- Error importing EasyPay with “NOT CONVERTED – record length is too short
- Exclude paid meals/breaks from overtime calculations.
- Weekly vs Bi-Monthly Payroll
- Export employee list from EasyPay
- How to edit time card hours before sending to payroll
- Set all hours for a day of week to RT/OT/DOT
- Transfer Time Cards to Desjardin
- Transfer Time Cards to Payworks
Printing(3)
Punching(18)
- Why are my employees getting automatically punched out?
- Clearing Form Fields On TimeWellScheduled Login
- [VIDEO] Punching in early
- [VIDEO] What is Early block?
- Hide Early/Late Popup Windows
- What happens if my employee accidentally clicks YES to the COVID question?
- How do I check the punch alert (COVID) tracking report?
- Enable early block PER EMPLOYEE
- How do I setup my punch options (code, app, biometrics, barcode)
- Set up grace periods
- How can employees take meals and breaks all at once
Reports(13)
- Vital Signs Report
- How do I check the punch alert (COVID) tracking report?
- How to receive reports automatically
- How do I change the date or people who receive the automated reports?
- What happens if my employee accidentally clicks YES to the COVID question?
- How do I delete automated reports?
- Partial weeks hours report
- Print TimeWellScheduled reports from an AI/AMS/Citrix session
- Weekly late report
- Exclude paid meals/breaks from overtime calculations.
- Stat Holiday Reports
Roles(8)
- How to change an employees primary role
- [VIDEO] Manage Roles
- Roles – What are they and how to set them up
- Secondary Notifications
- Get An Alert When An Employee Is Under or Over An Amount Of Hours
- How to manage Role Shift Premiums
- How to Assign Shift Premiums to Employees
- Adding and Viewing Role Shift Premiums
Scheduling(57)
- Quickly See Last Years Totals – Better Scheduling
- Share pay totals with managers
- [VIDEO] How to copy Schedules
- I only want ADMINS to unpublish a schedule, how do I control that.
- Templates Make Scheduling Fast
- Work in another department before updating schedule
- [VIDEO] Adding shifts
- How to use OPEN SHIFTS
- I’m not able to Update/Change a Schedule
- Display last year schedules for employees that got re-assigned
- How To Hide Employee Wages
Security(6)
- Allow managers or supervisors to add/change schedules, timecards and absences
- Security Groups – Grant access to manage schedules but restrict access to timecards
- Unsuccessful login attempt emails
- Firewall Exclusion/Whitelisting
- Restrict administrators access to specific departments
- Allow managers or supervisors to view schedules, timecards and absences without giving them access to manage them
Time Cards(32)
- Match paid and actual time on auto approved timecards
- Change The Role For A Schedule After The Schedule Has Passed
- Matching PAID and ACTUAL timecard values
- How do I split a shift after the employee has worked the day
- Negative hours
- Adding labels in shifts
- Pay extra time automatically
- Download my time card history
- Edit or unapprove timecards
- Override Meals/Breaks In Time Bands
- Mark timecards as NO SHOWS
Videos(34)
- [VIDEO] About Me
- Add a Video to Dashboard News
- [VIDEO] Manage Timebands
- [VIDEO] How To Use a Message Template
- [VIDEO] Manage Schedule Templates
- [VIDEO] How to Send a Message
- [VIDEO] Manage Shifts
- [VIDEO] What is Early block?
- [VIDEO] Manage Coverage Requirements
- [VIDEO] How to copy Schedules
- [VIDEO] Manage Competency Requirements