Knowledge Base
Absence(15)
- How do I allow absences/availability when a schedule is published?
- Allow employees to see other employees absences
- Paid and Unpaid Sick Days
- What happens when I add an absence and there is already a scheduled shift?
- Paid Vacation and Stat Pay Calculation
- How can I allow Supervisors access to all absences?
- How can I let managers approve absences during black out periods?
- Amend if timecard was marked by accident as absence
- Employees – Request time off
- [VIDEO] Absence Management
- [VIDEO] Absence Request
Alerts(21)
- Alerting when an employee has an open schedule
- How to alert on important dates
- Whenever someone sends a message through TimeWellScheduled it goes directly to the recipient’s junk folder. How can this be fixed?
- Schedule breaks and meal times
- Setup Hour Alerting – How to
- Employee has been exited by the system
- How do I set alerts?
- How to prompt employees when punching in (COVID-19)
- Managing User Alerts
- How Do I Unblock An Employee Who Responded Incorrectly To The Punch Alert
- Upcoming Schedule Emailed to You
Availability(4)
Biometrics(9)
- Upgrade to biometrics
- Set and remove the biometric requirement for an employee to punch in
- Enroll Employees Using Biometrics
- Log In Using Biometrics
- Biometric device doesn’t scan my finger
- Force employees to access using biometrics
- How to clean your Fingerprint Reader device
- How To Install your biometric device
- Purchase Biometric scanner (Finger scanner)
Dashboard(4)
Departments(7)
Employees(17)
- How To Link Employees Between Instances
- View my Schedule – Hours totals
- How do I login to check my schedule?
- Blocking Employees from deleting their email
- How to allow specific employees to see other employee schedules
- Why can I only add an employee to 1 department even though I’m an administrator?
- How Do I Add Custom Employee Info?
- Easily send Employee Welcome Emails
- Employees Checking Schedules From Home
- How can I add my own message on the welcome email to employees?
- Check your schedule
General(19)
- Restore missing button images
- Print your schedule
- Managing Statutory Holidays
- Firewall Exclusion/Whitelisting
- [VIDEO] Date/Time Picker how-to
- Change Time Clock
- Supported Punch in methods
- Setting up Access Restrictions
- TimeWellScheduled URL link expires even if I have it in my favorites bookmarked
- Why does the site time me out?
- Local weather
How-To(16)
- Schedule breaks and meal times
- Update to vacation reports
- Approving time cards – Absence reason select box
- Employee Total Hour Alerting
- How to add availability
- Why can I only add an employee to 1 department even though I’m an administrator?
- Schedule History/Audit Trail
- How can I let managers approve absences during black out periods?
- [VIDEO] Date/Time Picker how-to
- How do my staff set availability if they can only work Monday to Friday?
- How Do I Manage Who Can Add News?
HR Modules(9)
- How do I add employee notes
- How Do I Manage Training Groups
- How Do I See Who Is Due For Training?
- What Do Employees See And How Do They Review?
- How Do I Manage Files For Training Items
- How Do I Manage Training Items
- What Are the TimeWellScheduled HR Modules?
- How do I add employee assets
- Public and private notes on schedules
Messages(11)
- How to receive a copy of all messages someone sends
- How to let employees message anyone in the system
- How do I attach a file or image to a message?
- [VIDEO] How to read your messages
- [VIDEO] Messages Features
- I receive only some messages by email
- Messages and copy/paste from word
- Create Message Templates
- Whenever someone sends a message through TimeWellScheduled it goes directly to the recipient’s junk folder. How can this be fixed?
- [VIDEO] How To Use a Message Template
- [VIDEO] How to Send a Message
Offline Mode(3)
Payroll(19)
- Desjardin – company number not matching
- Check your ADP Company Code
- Error importing EasyPay with “NOT CONVERTED – record length is too short
- Exclude paid meals/breaks from overtime calculations.
- Weekly vs Bi-Monthly Payroll
- Export employee list from EasyPay
- How to edit time card hours before sending to payroll
- Set all hours for a day of week to RT/OT/DOT
- Transfer TimeCards to Desjardin
- Transfer TimeCards to Payworks
- Transfer TimeCards to ADP
Printing(3)
Punching(16)
- Clearing Form Fields On TimeWellScheduled Login
- [VIDEO] Punching in early
- [VIDEO] What is Early block?
- When I scan a barcode, the system does not TAB between code and password
- Hide Early/Late Popup Windows
- What happens if my employee accidentally clicks YES to the COVID question?
- How do I check the punch alert (COVID) tracking report?
- Enable early block PER EMPLOYEE
- Set up grace periods
- Employees punching in and out at their own department stations
- Set the default length for meals/breaks
Reports(13)
- How do I check the punch alert (COVID) tracking report?
- How to receive reports automatically
- How do I change the date or people who receive the automated reports?
- What happens if my employee accidentally clicks YES to the COVID question?
- How do I delete automated reports?
- Partial weeks hours report
- Print TimeWellScheduled reports from an AI/AMS/Citrix session
- Weekly late report
- Exclude paid meals/breaks from overtime calculations.
- Stat Holiday Reports
- Daily Vital Signs – Select/Deselect all
Roles(4)
Scheduling(56)
- Templates Make Scheduling Fast
- Work in another department before updating schedule
- [VIDEO] Adding shifts
- I’m not able to Update/Change a Schedule
- Display last year schedules for employees that got re-assigned
- How To Hide Employee Wages
- Why can’t I add or edit a schedule
- Schedule can’t be added or edited
- YTD Absences and Availability
- Grouping By Employees
- Enable the over night feature for night crew
Security(5)
Shifts(6)
Time Cards(30)
- Matching PAID and ACTUAL timecard values
- How do I split a shift after the employee has worked the day
- Negative hours
- Adding labels in shifts
- Pay extra time automatically
- Download my time card history
- Edit or unapprove timecards
- Override Meals/Breaks In Time Bands
- Mark timecards as NO SHOWS
- How and Why To Lock Your Time Cards
- Grace Periods and how PAID hours are calculated.
Videos(30)
- [VIDEO] Manage Timebands
- [VIDEO] How To Use a Message Template
- [VIDEO] Manage Schedule Templates
- [VIDEO] How to Send a Message
- [VIDEO] Manage Shifts
- [VIDEO] What is Early block?
- [VIDEO] Manage Coverage Requirements
- [VIDEO] How to copy Schedules
- [VIDEO] Manage Competency Requirements
- [VIDEO] Adding shifts
- [VIDEO] Manage Company Profile