Messages are a single message to an employee. Chats are ongoing conversations with an employee. Messages will show in the chat under the employee. If you want to respond OR see the history of messages for an employee, go to the CHAT and click their name on the left side.
If you see unread messages, they are likely under the NOTIFICATIONS section of the chat. NOTIFICATIONS are system generated messages (ie. Employee A is 5 minutes late for their shift). Since they do not originate from a specific employee, all system generated notifications will be listed here.
Log into TimeWellScheduled and beside the menu CHAT you will see a number. That number represents the number of unread chats. Ex, if you see CHAT (3) it means you have 3 unread chat messages.
Log into TimeWellScheduled and click the CHAT menu item. Click the icon Pick the employee(s) you want to chat with, enter the message and click SEND
Log into TimeWellScheduled and click the CHAT menu item.