Type a question to search support articles
Getting Started
Start Here… Everything you need to start using TimeWellScheduled.
Knowledge Base
Help articles and FAQs in one place.
I have a question
Can’t find an answer in our Knowledge Base or FAQ?
READ ABOUT OUR LATEST UPDATES
Latest Articles
Record of Employment (ROE)
When an employee leaves or you need to provide official documents related to an employee’s record of employment (ROE), you can now download them from the site. The file will contain Schedule...
How do I restrict a select group of employees from punching in and out at a specific location
Typically punching in and out is restricted to a specific location. In those cases we recommend IP based blocking (or cookie if your IP changes frequently or is a shared IP – setup instructions here...
How do I review coverage in my schedule?
The default view is to see the schedule based on employees, ex. However, if you want to see the same information by SHIFTS, go to settings and change to SHIFTS Which will change the view to...
How can I send SMS for free?
Some carriers offer free EMAIL to SMS service. This means you replace the employees email in TimeWellScheduled with their carriers EMAIL TO SMS address. This would replace the need to pay for SMS...
How do I restrict managers/supervisors to ONLY see their departments’ absence requests?
By default, managers CAN see all department absence requests. This allows them, say as a duty manager, to see who is off and can be called in. If you DO NOT want managers/supervisors to see...
BC Sick Pay Calculations (Jan 1, 2022)
With the new sick pay calculations for BC starting Jan 1, we added a new report to help you calculate what the employee is owed. To run the report Go to TIME CARD & PAYROLL Go to...
How do I delete a note on a previous day?
To delete a note on a previous day, Go to the day you want to delete Click the NOTE icon beside the date In the popup, remove the text, click SAVE Now no...
How do I see the budget per day?
You can see the budget values per day following these steps: Go to the schedule, click the department you want to see Click the Sales/Labor Budget button Click the department name (in this example,...