If you want your managers to be alerted when a missed scheduled meal or break happens, you can turn it on here: Go to MANAGE MY BUSINESS Go to MANAGE ALERTS Click the Breaks/Meals tab Check off these options
Alerts
How to turn on/off/setup alerts
How to alert on important dates
Do alerts get sent when an employee updates their ABOUT ME?
If an employee updates the following personal information in the ABOUT ME section, the person they report to will receive an alert: • Address information (street, city, etc) • Email • Phone details
How can I send SMS for free?
Some carriers offer free EMAIL to SMS service. This means you replace the employees email in TimeWellScheduled with their carriers EMAIL TO SMS address. This would replace the need to pay for SMS services within our system. Here is a list of carriers and their current email setup – pick the carrier each employee uses […]
My employees are only getting push notifications, they are not receiving emails
With the launch of the employee app, some employees are choosing to only receive alerts in the app. To check Open the employees profile (EMPLOYEES, find the employee. click EDIT) Go to the ALERTS tab If ‘E-Mail” is checked, they will receive it via email If “In the employee app – MY MESSAGES” is checked, they […]
What happens if my employee accidentally clicks YES to the COVID question?
Go to REPORTS, View Punch Alert Report Find the employee and the final column there will be a link to undo their response.
How Do I Unblock An Employee Who Responded Incorrectly To The Punch Alert
If an employee punches incorrectly, you can visit the punch report under REPORTS and find the employee and click Click to Unblock on the right column.
How do I check the punch alert (COVID) tracking report?
You can review the responses to the punch alert (COVID) popup by loading the report under REPORTS. View Punch Alert Report
Why did we stop receiving emails/alerts?
If you or a team member stops receiving email, check each of these steps to determine the issue: Have the user check their spam/junk folder. Check the alert status for the employees – read this article. Our mail service may block emails due to past sending issues. If you think an email has […]