Do alerts get sent when an employee updates their ABOUT ME?
If an employee updates the following personal information in the ABOUT ME section, the person they report to will receive an alert: • Address information (street, city, etc) • Email • Phone details
How can I send SMS for free?
Some carriers offer free EMAIL to SMS service. This means you replace the employees email in TimeWellScheduled with their carriers EMAIL TO SMS address. This would replace the need to pay for SMS services within our system. Here is a list of carriers and their current email setup – pick the carrier each employee uses […]
My employees are only getting push notifications, they are not receiving emails
With the launch of the employee app, some employees are choosing to only receive alerts in the app. To check Open the employees profile (EMPLOYEES, find the employee. click EDIT) Go to the ALERTS tab If ‘E-Mail” is checked, they will receive it via email If “In the employee app – MY MESSAGES” is checked, they […]
What happens if my employee accidentally clicks YES to the COVID question?
Go to REPORTS, View Punch Alert Report Find the employee and the final column there will be a link to undo their response.
How Do I Unblock An Employee Who Responded Incorrectly To The Punch Alert
If an employee punches incorrectly, you can visit the punch report under REPORTS and find the employee and click Click to Unblock on the right column.
How do I check the punch alert (COVID) tracking report?
You can review the responses to the punch alert (COVID) popup by loading the report under REPORTS. View Punch Alert Report
Why did we stop receiving emails/alerts?
If you or a team member stops receiving email, check each of these steps to determine the issue: Have the user check their spam/junk folder. Check the alert status for the employees – read this article. Our mail service may block emails due to past sending issues. If you think an email has […]
How to prompt employees when punching in – iOS/Android (COVID-19)
We’ve pushed an update to the iOS and Android app to allow the employee alert to show up. Read about it here Here is how it will show: Here is how it will look when they click YES
How to prompt employees when punching in (COVID-19)
Visit MANAGE MY BUSINESS, MANAGE PUNCH ALERT Add or edit an existing alert Enter the alert title, body and how you want the site to handle the response. You can change this action in future to ask any sort of questions and expected responses (ie. if you need to prompt them to take action […]