If you want your managers to be alerted when a missed scheduled meal or break happens, you can turn it on here: Go to MANAGE MY BUSINESS Go to MANAGE ALERTS Click the Breaks/Meals tab Check off these options

If an employee updates the following personal information in the ABOUT ME section, the person they report to will receive an alert: • Address information (street, city, etc) • Email • Phone details

Some carriers offer free EMAIL to SMS service. This means you replace the employees email in TimeWellScheduled with their carriers EMAIL TO SMS address. This would replace the need to pay for SMS services within our system. Here is a list of carriers and their current email setup – pick the carrier each employee uses […]

With the launch of the employee app, some employees are choosing to only receive alerts in the app. To check Open the employees profile (EMPLOYEES, find the employee. click EDIT) Go to the ALERTS tab If ‘E-Mail” is checked, they will receive it via email If “In the employee app – MY MESSAGES” is checked, they […]

Go to REPORTS, View Punch Alert Report Find the employee and the final column there will be a link to undo their response.

If an employee punches incorrectly, you can visit the punch report under REPORTS and find the employee and click   Click to Unblock on the right column.  

You can review the responses to the punch alert (COVID) popup by loading the report under REPORTS. View Punch Alert Report

If you or a team member stops receiving email, check each of these steps to determine the issue: Have the user check their spam/junk folder.   Check the alert status for the employees – read this article.   Our mail service may block emails due to past sending issues. If you think an email has […]