If you receive an email like this <employee name> has tried to access a page that is restricted. Restriction: Availability – For management it means the employee tried to access a page they do not have permission to view. Usually this would happen if they previously had access to a page and their permissions were recently […]
Alerts
How do I control the time IMPORTANT DATES alerts go out?
If you want to change the time the IMPORTANT DATES alerts go out, you can Go to MANAGE MY BUSINESS Go to MANAGE ALERTS Click the IMPORTANT DATES tab Change the time to the one you would like
I get too many alerts – how can I manage them?
There could be a few reasons why you are receiving alerts, to manage them check these reasons out: Disable global alerts, read this article. Roles – if employees report to you, you receive the alerts. If the alerts are meant for someone else, have the employees report to their role (ex. if you’re getting all […]
Missed meal/break alerting – how to enable
If you want your managers to be alerted when a missed scheduled meal or break happens, you can turn it on here: Go to MANAGE MY BUSINESS Go to MANAGE ALERTS Click the Breaks/Meals tab Check off these options
How to turn on/off/setup alerts
You can manage alerts by Go to MANAGE MY BUSINESS Go to MANAGE ALERTS Pick the section you want to manage.
How to alert on important dates
Do alerts get sent when an employee updates their ABOUT ME?
If an employee updates the following personal information in the ABOUT ME section, the person they report to will receive an alert: • Address information (street, city, etc) • Email • Phone details
How can I send SMS for free?
Some carriers offer free EMAIL to SMS service. This means you replace the employees email in TimeWellScheduled with their carriers EMAIL TO SMS address. This would replace the need to pay for SMS services within our system. Here is a list of carriers and their current email setup – pick the carrier each employee uses […]
My employees are only getting push notifications, they are not receiving emails
With the launch of the employee app, some employees are choosing to only receive alerts in the app. To check Open the employees profile (EMPLOYEES, find the employee. click EDIT) Go to the ALERTS tab If ‘E-Mail” is checked, they will receive it via email If “In the employee app – MY MESSAGES” is checked, they […]
What happens if my employee accidentally clicks YES to the COVID question?
Go to REPORTS, View Punch Alert Report Find the employee and the final column there will be a link to undo their response.