Message Drafts

When writing messages, the system automatically saves your progress every 30s. This is useful if your session times out. To retrieve a draft message Go to MESSAGES Go to DRAFTS In the popup, you can Delete the draft Click CONTINUE WRITING THIS MESSAGE

Who can employees message?

Admins and managers can manage their team (everyone in roles BELOW themselves), employees can only message team members in HIGHER roles. This prevents staff from using the system as a personal messaging system and sending messages only related to your business. When an employee loads the message page all staff will be listed. They can […]

Send queue for messages

To avoid accidental messages from being sent to ALL employees, they are held in a send queue. For example, if you meant to send a message to just managers but clicked ALL, you can stop the email. The send queue holds the message for 10m before releasing and sending.   To see or delete a […]

How do I enable or restrict employees from messaging each other?

Body: In TimeWellScheduled, you can enable or disable who employees can message.   To allow employees to message anyone in their own roles: Go to MANAGE MY BUSINESS Go to MANAGE SECURITY GROUPS Check off Can send messages to the role the employee belongs too   To allow employees to message various roles and departments: […]

How do I check messages sent to other employees?

If you are an admin or manager and need to see the messages sent to/from another employee, follow these steps: Go to MESSAGES Click the SEE MESSAGES FOR In the popup, find the employee and click the radio button Now you can see all messages sent to and from this employee

How do I undelete messages I’ve deleted

To undelete archived messages   Go to MESSAGES Click the ARCHIVE Find the message and click the CHECKBOX Click RESTORE NOTE – If you do NOT have any deleted messages you will not see the ARCHIVE button.

How To Check Past Messages?

Click on MESSAGES in the menu. Click in the date field, pick the period you sent If you want to further refine the search, say by employee name or keyword, just type it into the search:

How do I attach a file or image to a message?

To attach a file or image to a message,   Create a new message by going to MESSAGES Click NEW MESSAGE Pick the group/employees to send the message to To attach a file drag the file(s) on to this section of the page To embed an image into the email itself Drag the file right […]

How to let employees message anyone in the system

By default, only administrators and managers can message to roles below them. This avoids employees using the system to email each other. If you do need to allow this, go to MANAGE MY BUSINESS, MANAGE SECURITY GROUPS and change this row:

How to receive a copy of all messages someone sends

If you want to see all messages sent by your team, you can now go to any ROLE and add your email and you will be BCC’d all messages they send through the site. Pick a ROLE to edit and complete this part of the setup: