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Latest Articles
My app says I need to run an update, but I can’t. Why?
When you open the app, you may see this message Table of Contents ToggleSupport Update: Understanding App Compatibility with Older DevicesWhy Operating System Updates MatterThe Challenge with Older...
Tracking banked hours changes in time cards
When you need to move hours between RT/OT to banked hours (or from bank hours back to RT/OT) we’ve added a simple highlight to the control so you can see what still needs to be done. If the...
How do I change the schedule for an employee who has already punched in?
If an employee is scheduled, say 4p-11p and punches in early and you need to change their scheduled start/end time, Go to SCHEDULING Find the employee and their schedule, click the time (in this...
How do I change folder permissions in the library?
To change the folder permissions (ex. who can see what folders), Go to LIBRARY Find the folder on the left side you want to change permissions for, click it On the right side, click ASSIGN...
Easypay – how to find employee payroll codes
To find the payroll code of employees from Easypay: Go to REPORTS Pick “Click n pick” report Click on the employee profile tab Either Click Print Click on the picture that look like a 3½inch floppy...
Why do I see the message “Unable to load the scheduling screen, you are not set to supervisor for any departments”
If you see this message: Unable to load the scheduling screen, you are not set to supervisor for any departments. Please speak to the administrator to add departments to the list of departments you...
What do the punch app connection icons mean?
At the bottom right, the punch app will show 3 icons for it’s connection status: Table of Contents ToggleGreenYellowRed Green Company ID is setup right Communication with server is working Yellow...
Assets – My employee forgot to check in their asset
If an employee forgets to punch out, having checked out an asset, the system will NOT automatically return it. The employee will be prompted at the next EXIT action to confirm they are returning it....
Is there a report that shows who has been automatically exited by the system?
You can see which employees fail to punch out (automatically exited by the system) by Go to TIME CARDS & PAYROLL Go to TIME CARD DISCREPANCY REPORT Pick the time frame Pick EXIT BY SYSTEM in the...