To turn ON/OFF facial recognition: Go to MANAGE MY BUSINESS Go to GENERAL SETTINGS Click the PUNCH CLOCK tab Check off the facial recognition option ** There is a small fee per employee, as per this information – PRICING

You will receive the message “WE CAN NOT RETRIEVE YOUR GPS LOCATION” when using geofencing and trying to punch. The app is NOT sending GPS information. This can be caused by In the app, you do NOT have GPS enabled On your phone, you do NOT have location services enabled. Ex from an android device, […]

When you enter the settings of the application (pressing the i icon), you will see this message: The password to manage the SETTINGS for this application is currently blank.  The following screens contain privileged information and should be protected with a password.  Be sure to enter one in the SETTINGS section on the following page. To prevent […]

Enabling the camera on your app will allow the app to take a photo and tie it to the time card. To enable the camera, go into the app settings and enable USE CAMERA

Once you’ve setup geofencing (follow steps here) you can enable GPS in the app. To do this, go into the app settings and enable USE GPS

First step, make sure the option is turned ON to allow employees to use the app to punch: This error will happen if You’re not connected to the internet – the device must connect to our server to push/pull data to punch in On step 5 here the company ID is missing On step 5 […]

If you see this message it means the app can not connect to our server. It could be due to your internet connection FIX – check your service provider, network, etc you did not enter the correct company ID FIX – follow step 5 here from https://support.timewellscheduled.com/article/how-to-install-the-tws-app our server FIX – check the status here status.timewellscheduled.com The […]

To enable facial recognition, follow these steps.   When this feature is turn on, you will see a SCAN button on the punch clock app. Employees who have faces registered will NOT need to enter their code and password and can scan instead. This allows you to have a mix of both facial recognition and […]

1. Log into the site and enable the punch app     2. Download the app based on your device ANDROID – https://play.google.com/store/apps/details?id=com.timewellscheduled.twsconnect&hl=en iOS  –  https://itunes.apple.com/us/app/tws-connect/id1436548395?ls=1&mt=8 3. Run the app, you will see a screen like this     4.Click the i icon bottom right 5. Click the menu top right and select Settings   6. […]

Download the app from MANAGE MY BUSINESS Open the iPad settings app   Scroll to the bottom to the list of applications, select TWS Connect On the right side, you will see an option ADMIN PASSWORD Enter the password of ANY admin account on the system. If you DO not set this up correctly, you […]