You may have noticed when you add an employee they can immediately punch in via the website, but not the punch app. The punch app loads the list of employees at your company when it starts up, and then every 15 minutes. If you need the employee to punch right away, the quickest method is […]
App – Punch Clock
Turn ON/OFF facial recognition
To turn ON/OFF facial recognition: Go to MANAGE MY BUSINESS Go to GENERAL SETTINGS Click the PUNCH CLOCK tab Check off the facial recognition option ** There is a small fee per employee, as per this information – PRICING
WE CAN NOT RETRIEVE YOUR GPS LOCATION
You will receive the message “WE CAN NOT RETRIEVE YOUR GPS LOCATION” when using geofencing and trying to punch. The app is NOT sending GPS information. This can be caused by In the app, you do NOT have GPS enabled On your phone, you do NOT have location services enabled. Ex from an android device, […]
What is an administrator password and why do I need it?
When you enter the settings of the application (pressing the i icon), you will see this message: The password to manage the SETTINGS for this application is currently blank. The following screens contain privileged information and should be protected with a password. Be sure to enter one in the SETTINGS section on the following page. To prevent […]
How do I enable taking photos
Enabling the camera on your app will allow the app to take a photo and tie it to the time card. To enable the camera, go into the app settings and enable USE CAMERA
How do I enable GPS/Geofencing
Once you’ve setup geofencing (follow steps here) you can enable GPS in the app. To do this, go into the app settings and enable USE GPS
What does the error “You are not connected to the server and we could not validate your credentials. Please fix this and try again.” mean?
First step, make sure the option is turned ON to allow employees to use the app to punch: This error will happen if You’re not connected to the internet – the device must connect to our server to push/pull data to punch in On step 5 here the company ID is missing On step 5 […]
Your punch has been queued
If you see this message it means the app can not connect to our server. It could be due to your internet connection FIX – check your service provider, network, etc you did not enter the correct company ID FIX – follow step 5 here from https://support.timewellscheduled.com/article/how-to-install-the-tws-app our server FIX – check the status here status.timewellscheduled.com The […]
Enrolling Employees With Facial Recognition
To enable facial recognition, follow these steps. When this feature is turn on, you will see a SCAN button on the punch clock app. Employees who have faces registered will NOT need to enter their code and password and can scan instead. This allows you to have a mix of both facial recognition and […]