You will receive the message “WE CAN NOT RETRIEVE YOUR GPS LOCATION” when using geofencing and trying to punch. The app is NOT sending GPS information. This can be caused by In the app, you do NOT have GPS enabled On your phone, you do NOT have location services enabled. Ex from an android device, […]
App – Punch Clock
What is an administrator password and why do I need it?
When you enter the settings of the application (pressing the i icon), you will see this message: The password to manage the SETTINGS for this application is currently blank. The following screens contain privileged information and should be protected with a password. Be sure to enter one in the SETTINGS section on the following page. To prevent […]
How do I enable taking photos
Enabling the camera on your app will allow the app to take a photo and tie it to the time card. To enable the camera, go into the app settings and enable USE CAMERA
How do I enable GPS/Geofencing
Once you’ve setup geofencing (follow steps here) you can enable GPS in the app. To do this, go into the app settings and enable USE GPS
What does the error “You are not connected to the server and we could not validate your credentials. Please fix this and try again.” mean?
This error will happen if You’re not connected to the internet – the device must connect to our server to push/pull data to punch in On step 5 here the company ID is missing On step 5 here the company ID is incorrect
Your punch has been queued
If you see this message it means the app can not connect to our server. It could be due to your internet connection FIX – check your service provider, network, etc you did not enter the correct company ID FIX – follow step 5 here from https://support.timewellscheduled.com/article/how-to-install-the-tws-app our server FIX – check the status here status.timewellscheduled.com The […]
Facial Recognition
Please touch base with us to enable facial recognition in the app. There is a small fee per employee, as per this information – https://timewellscheduled.com/pricing When this feature is turn on, you will see a SCAN button on the punch clock app. Employees who have faces registered will NOT need to enter their code […]
How Do I Restrict Punch Buttons On My Device Without IP Blocking
** NOTE, make sure you have your access restrictions setup to use COOKIE based blocking. If you use IP blocking, this will not work. Follow these steps to setup your iOS or Android device with access restrictions: Log into your portal and remove all IP or cookie based restrictions On your mobile device, go […]
How to install the punch app
1. Download the app based on your device ANDROID – https://play.google.com/store/apps/details?id=com.timewellscheduled.twsconnect&hl=en iOS – https://itunes.apple.com/us/app/tws-connect/id1436548395?ls=1&mt=8 2. Run the app, you will see a screen like this 3.Click the i icon bottom right 4. Click the menu top right and select Settings 5. Select “Use TWS Server” and enter your CompanyID. ** You can find […]
How do restrict access in the app when I use COOKIES access restrictions?
Download the app from MANAGE MY BUSINESS Open the iPad settings app Scroll to the bottom to the list of applications, select TWS Connect On the right side, you will see an option ADMIN PASSWORD Enter the password of ANY admin account on the system. If you DO not set this up correctly, you […]