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Biometric device doesn’t scan my finger
Scan The Right Finger Do not scan the index finger, this is the least accurate finger to scan. Use your thumb or middle finger to ensure the best recording of your fingerprint. Proper Use of The Reade...
Why doesn’t my biometrics scan when I press my finger on the device?
Please read the help document here: Biometric device doesn’t scan my finger
Sometimes when I visit the site the button images are missing and I can’t press them. How can I fix this?
Please read the help document here: Restore missing button images