General

How do I gain API access to my site?

You can create an API key (to be used here – link to tws API page) by going to MANAGE MY BUSINESS->BUSINESS PROFILE and clicking on the ‘API’ tab.

Why is our time clock not accurate?

We sync the time clock back to our server every 10 minutes. This means once every 10 minutes that the computer is awake (not in hibernate or sleep mode) it will reset itself to the latest time.   If your computer is set to hibernate or sleep, when it wakes up, the time can be […]

Setting up geofencing

Geofencing allows you to control punch abilities within a specific area. We STRONGLY recommend using a phone with a GPS as a web browser does not always provide an accurate result. NOTE – we don’t retrieve the location until you press ENTRY (as this feature can be enabled by employee). Because of this, you will […]

How do I Export My Employee List

If you need to export a list of employees, you can do that by going to one of two reports: 1. EMPLOYEES 2. REPORTS-EMPLOYEE DIRECTORY From there, click the download icon and pick the format, ex. Excel. You will then be prompted to save the excel file with the employees you see in the table […]

Why does the site time me out?

The system will automatically sign you off if there is no activity for 15 minutes. This means you have not interacted with the site by loading a new page. This is designed to prevent someone from reaching the site when you walk away from your desk. The industry standard is 15 minutes and what we […]

Change Time Clock

You can change time time clock on your TimeWellScheduled account by going to: Manage My Business » General » Company Profile » Edit Business Profile

Firewall Exclusion/Whitelisting

The following links can be excluded from firewalls (or white listed) for TimeWellScheduled https://maxcdn.bootstrapcdn.com/font-awesome/4.2.0/css/font-awesome.min.css https://maxcdn.bootstrapcdn.com/bootstrap/3.3.1/css/bootstrap.min.css https://maxcdn.bootstrapcdn.com/bootstrap/3.3.1/css/bootstrap-theme.min.css https://maxcdn.bootstrapcdn.com/bootstrap/3.3.5/js/bootstrap.min.js