General

How to report on important dates

If you need to run a report on an important date (ex. Hire Date), follow these steps: Go to REPORTS Go to VIEW EMPLOYEE IMPORTANT DATE SEARCH Pick the date type (ex. HIRE DATE)

Enabling Daylight Savings Time controls

With daylight savings time approaching, you will see this message on your dashboard: When you click to enable, you will need to EDIT your business details: Click EDIT to turn on daylight savings time management.

What is the TimeWellScheduled employee app?

Download the app for Android here, or iOS here. Once you install, enter your email and password. Within the TimeWellScheduled employee app you can See the number of shifts, absences and messages at one glance   Check your schedule – click any date that has a coloured dot.     Check your absences – click […]

How do I gain API access to my site?

You can create an API key (to be used here – link to tws API page) by going to MANAGE MY BUSINESS->BUSINESS PROFILE and clicking on the ‘API’ tab.

How do I update my credit card information?

You can update your credit card by going to MANAGE MY BUSINESS->BUSINESS PROFILE and clicking on the ‘Update My Credit Card’ tab.  

Why is our time clock not accurate?

We sync the time clock back to our server every 10 minutes. This means once every 10 minutes that the computer is awake (not in hibernate or sleep mode) it will reset itself to the latest time.   If your computer is set to hibernate or sleep, when it wakes up, the time can be […]

How do I Export My Employee List

If you need to export a list of employees, you can do that by going to one of two reports: 1. EMPLOYEES 2. REPORTS-EMPLOYEE DIRECTORY From there, click the download icon and pick the format, ex. Excel. You will then be prompted to save the excel file with the employees you see in the table […]