Biometrics

Biometric Upgrade Process

We will be transitioning our biometric solution from the old java process to a new one that does NOT require java. Please follow these steps to make the upgrade WHEN INSTRUCTED ** NOTE DO NOT DO THIS YET, WE WILL MESSAGE WHEN READY  Go to this article and follow the steps https://support.timewellscheduled.com/article/how-to-upgrade-to-non-java-biometric/ ** IF YOU […]

How To Install your biometric device

Follow these steps to install the new non-java biometric version. You will need administrator access to complete this task on the machine.   1. To install the new software, If you’re on 32bit Windows, use this software   If you’re on 64bit Windows, use this software 2. Download the software and save the file. Unzip […]

How To Upgrade to Non-Java Biometric

Follow these steps to remove the old software and upgrade to the new non-java biometric version. You will need administrator access to complete this task on the machine.   Go to START->CONTROL PANEL 2. Click ‘Uninstall a program’ 3. Double click the ‘DigitalPersona One Touch for Windows RTE’ application 4. Follow the steps to uninstall. […]

How to clean your device

What is Fingerprint Logon? Fingerprint logon is simple, fast, and secure. First you “register” one or more of your fingerprints. The system saves enough unique information about your fingerprint to create a template so that a fingerprint reader can later identify you. Your actual fingerprint is not stored, and your actual fingerprint cannot be reconstructed […]

Force employees to access using biometrics

When you use biometrics, ALL employees must use it. This avoids employees bypassing your security and just entering their employee code and password. Administrators and managers however can still access the site with their employee code and password. On the main punch screen, just below the finger print icon, will be a link Log in […]

Fingerprints not recognized

Biometric devices work by reading the ridges in your fingers. If the ridges are not well defined, they can not be scanned. One way is to encourage employees to drink more water. After that, you can try third party tools like these: https://www.crimescene.com/ store/index.php?main_page= product_info&products_id=297 https://store.sirchie.com/EZ- SCAN-Ridge-Enhancer-15-oz- P2345C441.aspx (Note, links to these tools were sent […]

Biometric device doesn’t scan my finger

You may notice the scanner working, but it doesn’t do anything on the login page. You must ensure the browser is the active window. If you were using another window, the browser lost the focus and will no longer receive the biometric information. Click the title bar of the browser to make it the active […]

Supported Punch in methods

We currently support 5 different punch in methods. These are:   1. Employee Code & Password – This is the simplest and easiest method to set-up. The employee code usually relates to their payroll number and a secure password. Works on Windows or Mac Up Front Cost: $0 Ongoing Annual Cost: $0 Pro: Simple, no […]

Log In Using Biometrics

Important – the device must be plugged in via the USB device and the drivers installed. Step 1 – When you arrive at the main punch in screen, you will see the below image. If the biometrics device is NOT online/available, you can click the ‘Log in with employee code/password’ and use this backup method […]

Enroll Employees Using Biometrics

Step 1 – Go to MANAGE MY BUSINESS->MANAGE MY EMPLOYEES and select the employee to edit. Scroll down to General Information and click ‘Set biometric value’ Step 2 – The employee will need to press their finger 4 separate times on the device. THEY MUST ALWAYS USE THE SAME FINGER. Step 3 – As the […]