For privacy, when an employee is changed from ACTIVE to another status, we delete their fingerprint information. Although the information is not identifiable, it’s better to delete the information. When an employee is set back ACTIVE you will need to rescan.

We’ve added the ability to scan 2 fingers instead of just 1. This will your employees to try another finger in case one stops. As well we’ve added a process to test the fingerprint right on the employee page. Click the ‘Test biometric scan’ link to test.

The compatible Biometric scanner can be purchased from third-party retailer here: https://www.newegg.ca/Product/Product.aspx?Item=N82E16800996148

Taking Care of Your Fingerprint Reader The fingerprint reader, while tolerant of residues left on the reader, performs optimally when kept clean! How to Clean the U.are.U Fingerprint Reader Apply the sticky side of a piece of adhesive cellophane tape to the window, and then peel it away, OR Gently dab the fingerprint reader window […]

When you use biometrics, ALL employees must use it. This avoids employees bypassing your security and just entering their employee code and password. Administrators and managers however can still access the site with their employee code and password. On the main punch screen, just below the finger print icon, will be a link Log in […]

Scan The Right Finger Do not scan the index finger, this is the least accurate finger to scan. Use your thumb or middle finger to ensure the best recording of your fingerprint. Proper Use of The Reader Most of the unique, repeatable fingerprint information is located in the “pad” of your finger, not in the […]

Important – the device must be plugged in via the USB device and the drivers installed. Step 1 – When you arrive at the main punch in screen, you will see the below image. If the biometrics device is NOT online/available, you can click the ‘Log in with employee code/password’ and use this backup method […]

Step 1 – Go to MANAGE MY BUSINESS->MANAGE MY EMPLOYEES and select the employee to edit. On the GENERAL tab, click Fingerprint #1 – Scan   Step 2 – The employee will need to press their finger 4 separate times on the device. THEY MUST ALWAYS USE THE SAME FINGER. Step 3 – As the […]

By default, employees need to use their fingerprint to punch in with biometrics. This means they can NOT use their employee code and password. You may not want this for a few reasons their finger print might be hard to read management team doesn’t have a device to use This ONLY applies to the punch […]